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Subscription Emails Not Generating from Power BI Service

The last time my Power BI Service generated it's subscription emails was on Friday at 3PM.  Even though I see the scheduled refreshes running without any issue using our Enterprise Gateway, no emails are generating.  This happened about a month ago, and without any changes, started emailing again 3-4 days later.

 

Is anyone else experiencing this issue, and any suggestions of what to tell my IT department to do to correct the issue?

 

Thanks,

Jeff

Status: Needs Info
Comments
Moderator

@freshwave ,

Could you please check your UPN? As mentioned in this article:



Regards,
Lydia

Moderator
Status changed to: Needs Info
 
Frequent Visitor

Hi Lydia,

 

Thanks for your reply.  I have forwarded that information to my IT department, as that is outside my scope as I am more of a developer and don't even have access to the Power BI Server.

 

Hopefully this will help resolve the issue.

 

Thanks,

Jeff