Subscription Emails Not Generating from Power BI Service

[freshwave]

The last time my Power BI Service generated it's subscription emails was on Friday at 3PM.  Even though I see the scheduled refreshes running without any issue using our Enterprise Gateway, no emails are generating.  This happened about a month ago, and without any changes, started emailing again 3-4 days later.

Is anyone else experiencing this issue, and any suggestions of what to tell my IT department to do to correct the issue?

Thanks,

Jeff

[v-yuezhe-msft]

@freshwave ,

Could you please check your UPN? As mentioned in this article:

• If you aren't receiving the subscription emails, ensure that your User Principal Name (UPN) can receive emails. The Power BI team is working on relaxing this requirement, so stay tuned.

Regards,
Lydia

[freshwave]

Hi Lydia,

Thanks for your reply.  I have forwarded that information to my IT department, as that is outside my scope as I am more of a developer and don't even have access to the Power BI Server.

Hopefully this will help resolve the issue.

Thanks,

Jeff