Today I downloaded and installed the December release of Desktop 64-bit, when I start the program I am getting the error "array dimensions exceeded support range". Any idea on how to resolve this?
1. Please follow this article to troubleshoot the issue: https://docs.microsoft.com/en-us/power-bi/desktop-error-launching-desktop
2. Please ensure your machine has Power BI desktop run on meet the minimum requirements: https://docs.microsoft.com/en-us/power-bi/desktop-get-the-desktop#minimum-requirements
3. Please restart the machine then run Power BI desktop again.
Best Regards,Qiuyun Yu
I cannot update the gateway until Monday because we will need to log a Change Control. Adding details from the Error Message.
2.65.5313.621 (18.12) (x64)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.SerializationHelpers.ReadImages(BinaryReader reader, IEngine engine)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiResourceKind.Deserialize(IEngine engine, BinaryReader reader, BinaryReader localeReader)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionModule.Deserialize(IEngine engine, BinaryReader reader, BinaryReader localeReader)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.MetadataExtractor.TryLoadCachedModule(ILibrary library, UiExtensionModule& module)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.LoadModules(Trace innerTrace, IList`1 binaryModules, ILibraryProvider providers)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.Activate(IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHostManager.RegisterAndActivateUiExtensionHost(UiExtensionHost uiExtensionHost, IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
--- End of stack trace from previous location where exception was thrown ---
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
Microsoft Windows NT 10.0.17134.0 (x64 en-US)
4.7 or later [Release Number = 461808]
Peak Virtual Memory:
Peak Working Set:
Have you tried tips in my previous post?
There is a new Power BI desktop version 2.65.5313.701 released, you can try this version to see if the same issue occurs.
I tried all of your suggestions. It is not a gateway problem because my team has upgraded to the December version with out an issue. I just installed the December release from the link you provided and I am still getting the same error - SOmething went wrong - "Array dimensions exceed supported range". Could there be a problem with the .Net Framework on my computer that is throwing this error.
You can try to repair .NET on your machine: https://docs.microsoft.com/en-us/dotnet/framework/install/repair
If issue persists, I would suggest you create a support ticket to let engineers look into the issue on your side.
I'm having the exact same issue, using the latest version (2.65.5313.701) published on 12/17/2018. Creating ticket now.
Our Client Services team decided to replace my laptop and start fresh.