Today I downloaded and installed the December release of Desktop 64-bit, when I start the program I am getting the error "array dimensions exceeded support range". Any idea on how to resolve this?
1. Please follow this article to troubleshoot the issue: https://docs.microsoft.com/en-us/power-bi/desktop-error-launching-desktop
2. Please ensure your machine has Power BI desktop run on meet the minimum requirements: https://docs.microsoft.com/en-us/power-bi/desktop-get-the-desktop#minimum-requirements
3. Please restart the machine then run Power BI desktop again.
Best Regards,Qiuyun Yu
I cannot update the gateway until Monday because we will need to log a Change Control. Adding details from the Error Message.
2.65.5313.621 (18.12) (x64)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.SerializationHelpers.ReadImages(BinaryReader reader, IEngine engine)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiResourceKind.Deserialize(IEngine engine, BinaryReader reader, BinaryReader localeReader)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionModule.Deserialize(IEngine engine, BinaryReader reader, BinaryReader localeReader)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.MetadataExtractor.TryLoadCachedModule(ILibrary library, UiExtensionModule& module)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.LoadModules(Trace innerTrace, IList`1 binaryModules, ILibraryProvider providers)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.Activate(IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHostManager.RegisterAndActivateUiExtensionHost(UiExtensionHost uiExtensionHost, IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
--- End of stack trace from previous location where exception was thrown ---
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
Microsoft Windows NT 10.0.17134.0 (x64 en-US)
4.7 or later [Release Number = 461808]
Peak Virtual Memory:
Peak Working Set:
Have you tried tips in my previous post?
There is a new Power BI desktop version 2.65.5313.701 released, you can try this version to see if the same issue occurs.
I tried all of your suggestions. It is not a gateway problem because my team has upgraded to the December version with out an issue. I just installed the December release from the link you provided and I am still getting the same error - SOmething went wrong - "Array dimensions exceed supported range". Could there be a problem with the .Net Framework on my computer that is throwing this error.
You can try to repair .NET on your machine: https://docs.microsoft.com/en-us/dotnet/framework/install/repair
If issue persists, I would suggest you create a support ticket to let engineers look into the issue on your side.
I'm having the exact same issue, using the latest version (2.65.5313.701) published on 12/17/2018. Creating ticket now.
Our Client Services team decided to replace my laptop and start fresh.
My customer is having the exact same issue, using the 2.94.921.0 64-bit (June 2021) version.
Have the above issues been fixed somehow?
We've tried to repair both Power BI Desktop and the .NET framework but it didn't help.
Thanks in advance for your support.
Any idea on my above request please?
Thanks in advance.
I resolved deleting C:\Users\<username>\AppData\Local\Microsoft\Power BI Desktop
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