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Sorry, you don't have access to that group

group problem.JPG

Hi

For some reason 1 user out of 12 gets this message when he tries to open BI

this was working fine up to last week .

Does anyone have an idea of what to do to correct this problem.

 

 

Status: Needs Info
Comments
Helper IV
Helper IV

i have set up a group that is used by 15 people. for some reason 1 person out of the group is not allowed access.

it then takes the user to personal workspace where the report is no located.

 

 

group problem.JPG

 

Community Support

Hi @FCF,

 

Did you mean only this one user have the access issue to this app workspace?

Was the app workspace old version or new preview version? 

Was this user a internal user or external user? 

 

If this user is a internal user, the workspace should be available in Workspaces tab as long as the user has permission. Please let this user check if the app workpsace is listed on Workspaces tab. 

 

w3.PNG

 

Best Regards,
Qiuyun Yu 

Community Support
Status changed to: Needs Info
 
Helper IV
Helper IV

Hi

this workspace was created in December 2018 and the users has been able to access it. For some rease the workspace called Publishing is no longer visible for him. He is an internal user and belongs to our domain. there are 14 other users that are abe to see and use the publishing workspace. I have logged in using the users credentials and do not see the workspace publishing?

 

thanks

Frank

Helper IV
Helper IV

Hi

I am still struggling with this problem, it has now gone to the point when i create a new user account i get the same message of "Sorry you don't have access to that group"

 Has anyone encountered this problem with BI?

Helper IV
Helper IV

I have noticed that this problem seems to be migrating to tiles on a dashboard. causing the tile to become inactive,Dashboard tile warning.JPG

why is the warrning now showing up on dasboard tiles.

Community Support

Hi @FCF,

 

I would suggest you create a support ticket to let engineers look into the issue on your side. 

 

Support Ticket.gif

 

Best Regards,
Qiuyun Yu