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Sometimes, randomly, power bi service does not show object in the report

Hi everyone,

sometimes in our company we have some problem with some reports. We do not understand why it happens. We do not understand if it is a problem about data or something else.

 

We created an app and we see reports via the app:

Simone2004_0-1634659391564.png

What is strange is that all the other object works, but the first one not. 

 

I clicked on link and this is the error is reported to me:

 

ID attività: 3a07c7a8-e8f5-4467-8ec8-633a808962b8
ID richiesta: 6d327d32-62bb-16db-3ced-e5ec5073b69f
ID di correlazione: 8785312c-bdb1-6774-ab09-22b5c8dc1403
Ora: Tue Oct 19 2021 17:42:58 GMT+0200 (Ora legale dell’Europa centrale)
Versione del servizio: 13.0.16934.66
Versione client: 2110.1.08076-train
URI cluster: https://wabi-west-europe-e-primary-redirect.analysis.windows.net/

 

Can I get details of the error in some way? Or can anyone help me to understand why this happen?

 

Thank you

Status: Investigating
Comments
v-robertq-msft
Community Support

Hi, 

What do you mean by “all the other object works, but the first one not”?

If you want to get a solution for this kind of data connection problem as soon as possible using the error message, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

v-robertq-msft
Community Support
Status changed to: Investigating
 
Simone2004
Helper I

Hi,

As you can see in the screenshot I sent, 

there are 4 "visuals" in the report. The 3 gray boxes in the middle and the one in top left of the report. The 3 gray boxes work correctly. The one in the top left does not work. 

 

Simone2004
Helper I

I tried to open a ticket, but a Premier support is required even if I have a Premium license. If I insert id/password I use to log-in in power bi (administrator user) I get that error and they require a Premier support

 

Simone2004_0-1634719195678.png

 

v-robertq-msft
Community Support

Hi,

As far as I’m concerned, a pro license is enough for you to create a support ticket.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

 

Best Regards,

Community Support Team _Robert Qin