Sometimes, randomly, power bi service does not show object in the report

[Simone2004]

Hi everyone,

sometimes in our company we have some problem with some reports. We do not understand why it happens. We do not understand if it is a problem about data or something else.

We created an app and we see reports via the app:

What is strange is that all the other object works, but the first one not. 

I clicked on link and this is the error is reported to me:

ID attività: 3a07c7a8-e8f5-4467-8ec8-633a808962b8
ID richiesta: 6d327d32-62bb-16db-3ced-e5ec5073b69f
ID di correlazione: 8785312c-bdb1-6774-ab09-22b5c8dc1403
Ora: Tue Oct 19 2021 17:42:58 GMT+0200 (Ora legale dell’Europa centrale)
Versione del servizio: 13.0.16934.66
Versione client: 2110.1.08076-train
URI cluster: https://wabi-west-europe-e-primary-redirect.analysis.windows.net/

Can I get details of the error in some way? Or can anyone help me to understand why this happen?

Thank you

[v-robertq-msft]

Hi, 

What do you mean by “all the other object works, but the first one not”?

If you want to get a solution for this kind of data connection problem as soon as possible using the error message, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

[Simone2004]

Hi,

As you can see in the screenshot I sent, 

there are 4 "visuals" in the report. The 3 gray boxes in the middle and the one in top left of the report. The 3 gray boxes work correctly. The one in the top left does not work. 

[Simone2004]

I tried to open a ticket, but a Premier support is required even if I have a Premium license. If I insert id/password I use to log-in in power bi (administrator user) I get that error and they require a Premier support

[v-robertq-msft]

Hi,

As far as I’m concerned, a pro license is enough for you to create a support ticket.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

Best Regards,

Community Support Team _Robert Qin