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Smartsheet and Power BI Connection Fix

I've been using Smartsheet as a data source for Power BI for a while now.  Just today I had to switch to another Smartsheet account to import information into a PBIX, but once I signed out of my Smartsheet account in Power BI Desktop and tried to sign back in, I keep running into the following error loop:


Smartsheet Login Error Page 1.PNGSmartsheet Login Error Page 2.PNGSmartsheet Login Error Page 3.PNG


Everytime I click "Sign In," I get "An error has occurred in the script on this page" message and whether I click yes or no, it brings me to a Smartsheet Browser Compatibility page telling me that my browser is not supported. 


I've removed Smartsheet permissions, tried to modify an existing PBIX with Smartsheet as a data source, tried to create a new PBIX with using Smartsheet as a data source and it's the same thing over and over.  I've restarted my computer to try to resolve this and still nothing.  Does anyone have any idea what may be going on?  I need to access my data and this connection just won't let me anymore.  

Status: New
Community Support

Hi @Anonymous,


1. Update the Power BI desktop version to the latest version 2.57.5068.501

2. Follow this article to check browser:


Best Regards,

Qiuyun Yu 

Frequent Visitor

Since yesterday i am facing the same issue.  i have updated browser and tired chrome, firefox and edge as well, but still having same issue.