Sign-In Window does not launch properly when trying to sign into Organizational Account

[narloo71]

The window appears to be available but is not accessible i.e. it won't maximize
this has been happening isince October update, and colleagues are reporting the same issue

[narloo71]

@v-robertq-msft and @Anonymous  we have discovered the cause of this issue. It is to do with a group policy that our company sets on our machines for syncing Edge to our work accounts.

Setting the following key to the value specified fixed this authentication window problem:

Computer\HKEY_CURRENT_USER\Software\Policies\Microsoft\Edge

BrowserSignIn = DWORD 1

[Anonymous]

@narloo71 

Thank you, your solution helped us solve our problem. 

[v-robertq-msft]

Hi,

According to my research,a similar issue has been reported internally, so stay tuned. ICM: 269038329

I will update here once I get any information.

Best Regards,

Community Support Team _Robert Qin

[v-robertq-msft]

Hi All,

According to the latest update in the ICM, we suggest the customers to test Sept version PBI desktop and see if the issue could be mitigated. This can be a temporary workaround for this issue.

Best Regards,

Community Support Team _Robert Qin

[HernandezR_JA]

I see this is from 2y ago, but I can say that I have the same problem now in 2023. Even when is up to date and installed from MS Store the issue persist.

Any tips nowadays? I will try the regedit also, but interesting to see same issue on newer version

Jonathan