SharePoint: Request failed: Unable to connect to the remote server

[anhnguyenhoang1]

Dear all,

I would like to ask about one case

Whenever connect to sharepoint, I usually post a url as format https://<site address>/sites/<sitename>/, howerver it turn out the error as" Details: "SharePoint: Request failed: Unable to connect to the remote server".

I have tried to clear cache power BI, get the most updated version, log out and log in, however it still unable to connect.

I have also tried to connect to url which get to the direct file, for example as: https://vndirect.sharepoint.com/Quanlyhoso/Shared%20Documents/Ch%E1%BA%A5m%20ch%E1%BB%A9ng%20t%E1%BB...".

Howerver it still get the error "SharePoint: Request failed: Unable to connect to the remote server".

One friend of mine in the same company she can connect to sharepoint as usual, whenever I cannot.

Is this because of problem like firewall or not ? please give me any suggestion if you have.

thanks and best regards,

[Anonymous]

Hello,

I am getting the same error like @Anonymous

On the desktop everything is fine. When i schedule a refresh it works well first 3-4 days but then it doesn't work and i didn't make any change.

i was tried the steps which @v-yuezhe-msft specified but it doesn't work for me