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kcantor

Service Painfully Slow -- 07/30/2018

Submitted by Community Champion on ‎07-30-2018 05:37 AM

Reports are extrememly slow to load. The models refreshed but each page takes nearly a full minute to load or time out while loading the visuals.

Status: New
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113 Comments (113 New)
Comments
PHDurand
Helper I
Helper I
‎08-31-2018 03:34 AM

Same for me: unable to publish any report from Desktop to PBI Service except in my own Workspace.

I even get a message warning that I'm not authorized to publish on Workspace if I'm not admin. But I'm the only admin for this workspace.

 

Other issue: I tried to import pbix directly from PBI Service (through "Get Data"). Load is working but refresh is running for hours without success (where it takes less than 3 minutes to refresh in Desktop).

 

Clearly need quick action to put Service at full speed.

Anonymous
Not applicable
‎08-31-2018 03:38 AM

I've just had word from Microsoft Support that the issue has apparently been fixed. Is anyone still experiencing a slowdown?

PHDurand
Helper I
Helper I
‎08-31-2018 03:46 AM

No change for me: still extremely slow.

I can only see my old reports (not updated) but no refresh & no new load from Desktop are possible.

donquijote
Advocate IV
Advocate IV
‎08-31-2018 08:51 AM

The issue is still ongoing. Unreliable service.

anastasia
Regular Visitor
‎09-05-2018 03:25 AM

We are not able to load any reports with dedicated Premium capacity in North Europe. The issue started on Monday. Does anyone experience the same?

MattCalderwood
Responsive Resident
Responsive Resident
‎09-05-2018 03:44 AM

Hi @anastasia

Our premium instance in North Europe is currently functioning as expected, and has been for the last few days. Are you using the premium instance for Embedded reports? If so, you can raise a support ticket with the Azure team via the portal.

Hope this helps.

donquijote
Advocate IV
Advocate IV
‎09-05-2018 03:57 AM

@MattCalderwoodfwiw, here also in North-Europe region. We are still experiencing the issue of reports loading too slow around 1min. Situation had improved over the weekend and also during monday which was a holiday in the US. The issue came back just now with the increased load today. This makes us think the underlying reason may not have been solved.

anastasia
Regular Visitor
‎09-05-2018 04:05 AM

@MattCalderwood thank you! we submitted a support ticket but it seems to take some time to get to the root cause of the issue.

 

@donquijote coincidence or not, that situation has improved for you during a holiday in US...could we in North-Europe region be dependent on US?

donquijote
Advocate IV
Advocate IV
‎09-05-2018 04:26 AM

@anastasiawe think the issue correlates with user load and the reason we didn't experience issues on Monday was because general user load was lower. We don't know if there is interection between the North-Europe infrastructure and US infrastructure wrt Power BI Embedded. Both today and yesterday we experienced issues around the busiest hours of the day.

Goofr
Advocate IV
Advocate IV
‎09-12-2018 06:07 AM

We are still experiencing the problem.

Our Power BI Service tenant is located in Northern Ireland.

Every afternoon starting from around 3 pm (CET) it gets worse.

Why does it take so long to fix this?

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