Service Painfully Slow -- 07/30/2018

[kcantor]

Reports are extrememly slow to load. The models refreshed but each page takes nearly a full minute to load or time out while loading the visuals.

[iam0kru]

Similar issue.  I have some visuals not updating and I get this error...

Activity IDa82bb9ed-8fac-4fab-b209-ab0adbfef6d0

Request ID0339fc5d-d068-0f6a-4d86-300bc347161d

Correlation ID4df7d2bd-6991-8a80-4ad3-b65b58e191a9

TimeMon Jul 30 2018 11:33:42 GMT-0300 (Atlantic Daylight Time)

Version13.0.6109.175

Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net

The region status sit4e says North America is ok but I think the good folks at Microsoft need to check again.

[RJacob]

Similar issue:

Something went wrong
Unable to load the model
Please try again later or contact support. If you contact support, please provide these details.
Activity ID76d803aa-22a3-41da-936b-480881c449b1
Request IDfec7e278-b37a-67a4-b419-d829e94dee91
Correlation ID630750b0-02dc-8715-a7c2-6b9525c057ef
TimeMon Jul 30 2018 09:30:38 GMT-0500 (Central Daylight Time)
Version13.0.6109.175
Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net

[awright19]

Same issues here. Also, I tried to submit a ticket, but it sends me in a login loop. I am signed into the service, but when I get to the Support page, it asks me to sign in, which just takes me back to the main service page.

An unexpected error occurred. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.

Activity ID9e0487c1-8afb-466a-af23-cc5d5f4a98ff

Request ID5ea4d9cf-3e5f-8236-ca87-6c9833425093

Correlation ID7e34866f-296e-c080-9425-54d27d615ea3

TimeMon Jul 30 2018 09:44:45 GMT-0500 (Central Daylight Time)

Version13.0.6109.175

Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net

[Daveod]

I'm seeing this update  in the Awareness section of support site 

Users in North Europe may see delays in the refresh of their models. Engineers are currently investigating the issue. Next update @07/30/2018 09:00 PDT.

[kcantor]

It is a service outage. Microsoft is now working for a fix. Here is the Response I received from Microsoft:

Hello Kristi Cantor

Apologies for the inconvenience  cause.

Currently service outage is going one US cluster , product team is actively working on the fix.

Once we get the update will get back to you

Regards,

Maraiah Kasetti

Engineer - Microsoft Business Intelligence

Time Zone:  EST (US & Canada) (UTC -05:00)

[RyanAck]

Same problem here across all workspaces and data sources. It must be Power BI. 

[jfiorillo]

Hi Everyone, 

I am having the same issue in NY.   I have had this issue on and off for the last 3 - 4 months.  I thought by purchsasing Premium I would have avoided this issue.  Getting a little fustrating. 

[rchern]

I am also seeing most of my cards/kpis error out

[RyanAck]

@jfiorillo - agreed. A top shelf price for Premium should come with top shelf service. Downtime should reduce the rate retroactively.

This kind of problem causes a ripple effect across our organization and we lose money because of it. It's frustrating. 

[jguerrero]

Same in US.

Customers are complaining about dashboards extremely slow and not rendered in some cases.

How long would it take to fix this?

Something went wrong

Unable to load the model
Please try again later or contact support. If you contact support, please provide these details.

Activity ID13506322-f2b9-4fb5-951a-ae0fc43a4d6b

Request IDa374b03e-5d9c-c233-6790-d434a0c87695

Correlation ID58648781-59b8-abf8-cb1e-72e717f270bf

TimeMon Jul 30 2018 09:52:49 GMT-0500 (Central Daylight Time)

Version13.0.6109.175

Cluster URIhttps://wabi-us-north-central-api.analysis.windows.net/