Script error when trying to login into Quickbooks

[JJL1990]

Hi,

I am getting an error when I try to get data from quickbooks online. It throughs me a script error and when I try to continue, it takes me to a blank login screen. I can't seem to fix it and it has been going on for ages

Kind Regards

[v-qiuyu-msft]

Hi @JJL1990, 

Please check if the machine meets the requirements listed here: https://docs.microsoft.com/en-us/power-bi/desktop-get-the-desktop#minimum-requirements

Please update your Power BI desktop to the latest version 2.69.5467.1751 then test again. 

Best Regards,
Qiuyun Yu 

[KGuyton]

I am getting the same error.  My machine is far beyond recommended specs and I have the latest version of PBI installed.

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@JJL1990 wrote:

Hi,

I am getting an error when I try to get data from quickbooks online. It throughs me a script error and when I try to continue, it takes me to a blank login screen. I can't seem to fix it and it has been going on for ages

Kind Regards

---

[v-qiuyu-msft]

Hi @KGuyton, 

I would suggest you create a support ticket to let engineers look into the issue on your side. 

Best Regards,
Qiuyun Yu 

[HMars3]

Experiencing the same issue when trying to connect to my QuickBooks Online account. Would appreciate some knowledgable feedback here, if possible. I will attempt to make contact with MS through a support ticket as well.

[JJL1990]

Hi @HMars3 ,

Download power Bi desktop from the power bi service and it should fix it this is what the PBI help desk told me to do. There seems to be a bug in the microsoft store version. However I tried this at work and it worked on Admin account and not my own account. Seems like it could also be permissions as well. This one I can't help you cause I haven't been able to work this out either

[HMars3]

Hi @JJL1990 ,

Thanks for the tip ... that worked! I uninstalled, then downloaded Power BI x64 from Power BI website. Connection to QBO was completed.

Many thanks, again.