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Sage Line Connector

I've tried to connect to my clients Sage this morning using the Sage Line V25 ODBC connector but have received the below eorror, can anyone help?

 

Feedback Type:
Frown (Error)

Timestamp:
2020-10-22T08:31:06.7203740Z

Local Time:
2020-10-22T09:31:06.7203740+01:00

Session ID:
6853910a-aefc-4408-9d94-47355b2c69aa

Release:
October 2020

Product Version:
2.86.727.0 (20.10) (x64)

Stack Trace:
Microsoft.Mashup.Evaluator.Interface.ErrorException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
at Microsoft.Mashup.Engine1.Library.Odbc.Interop.OdbcStatementHandle.GetColumnAttribute(Int32 columnNumber, UInt16 fieldIdentifier, OdbcBuffer characterAttribute, Int16& stringLength, Int64& numericAttribute)
at Microsoft.Mashup.Engine1.Library.Odbc.OdbcPageReader.CreateSchema(OdbcStatementHandle statement, Int32 columnCount, OdbcTypeMap[]& typeMaps)
at Microsoft.Mashup.Engine1.Library.Odbc.OdbcPageReader.New(OdbcConnectionHandle connection, OdbcStatementHandle statement, OdbcBuffer parameterBuffer, RowRange rowRange, Boolean isBindColumnSupported)
at Microsoft.Mashup.Engine1.Library.Odbc.OdbcService.OdbcEngineConnection.ExecuteDirect(String commandText, IList`1 parameters, RowRange rowRange)
at Microsoft.Mashup.Engine1.Library.Odbc.OdbcTracingService.OdbcTracingConnection.ExecuteDirect(String commandText, IList`1 parameters, RowRange rowRange)
at Microsoft.Mashup.Engine1.Library.Odbc.OdbcCachingService.OdbcCachingConnection.ExecuteDirect(String commandText, IList`1 parameters, RowRange rowRange)
at Microsoft.Mashup.Engine1.Library.Odbc.OdbcDelegatingConnection.ExecuteDirect(String commandText, IList`1 parameters, RowRange rowRange)
at Microsoft.Mashup.Engine1.Library.Odbc.OdbcDataSource.<>c__DisplayClass65_0.<ExecuteCore>b__0()
at Microsoft.Mashup.Engine1.Library.Common.DbExceptionHandler.RunWithRetryGuard[T](Int32 maxRetryAttempts, Func`1 action)
at Microsoft.Mashup.Engine1.Library.Common.DbExceptionHandler.Invoke[T](Int32 maxRetry, Func`1 action)
at Microsoft.Mashup.Engine1.Library.Odbc.OdbcDataSource.ExecuteCore(String commandText, IList`1 parameters, RowRange rowRange, String[] columnNames, ColumnConversion[] columnConversions)
at Microsoft.Mashup.Engine1.Library.Odbc.OdbcDataSource.ExecuteCoreDataReader(String commandText, IList`1 parameters, RowRange range, String[] columnNames, ColumnConversion[] columnConversions)
at Microsoft.Mashup.Engine1.Library.Odbc.OdbcDataSource.ExecuteWithoutPaging(String commandText, IList`1 parameters, RowRange range, String[] columnNames, ColumnConversion[] columnConversions)
at Microsoft.Mashup.Engine1.Library.Odbc.OdbcQuery.<GetRows>b__56_0()
at Microsoft.Mashup.Engine1.Runtime.RetryQuery.TryExecute[TResult](Func`1 func, TResult& result)
at Microsoft.Mashup.Engine1.Runtime.RetryQuery.RetryEnumerator..ctor(IEnumerable`1 optimizedQuery, IEnumerable`1 query)
at Microsoft.Mashup.Engine1.Runtime.RetryQuery.RetryEnumerable.GetEnumerator()
at Microsoft.Mashup.Engine1.Language.Query.QueryTableValue.GetEnumerator()
at Microsoft.Mashup.Engine1.Runtime.TableValue.Microsoft.Mashup.Engine.Interface.ITableValue.GetEnumerator()
at Microsoft.Mashup.Evaluator.SimpleDocumentEvaluator.ValuePreviewValueSource.TableValuePreviewValueSource.SerializeRows(Int32 count)
at Microsoft.Mashup.Evaluator.SimpleDocumentEvaluator.ValuePreviewValueSource.TableValuePreviewValueSource.get_SmallValue()
at Microsoft.Mashup.Evaluator.Interface.TracingPreviewValueSource.get_SmallValue()
at Microsoft.Mashup.Evaluator.RemotePreviewValueSource.<>c__DisplayClass0_0.<RunStub>b__0()
at Microsoft.Mashup.Evaluator.EvaluationHost.ReportExceptions(IHostTrace trace, IEngineHost engineHost, IMessageChannel channel, Action action)
--- End of inner exception stack trace ---
at Microsoft.Mashup.Evaluator.EvaluationHost.<>c__DisplayClass11_0.<TryReportException>b__1()
at Microsoft.Mashup.Common.SafeExceptions.IgnoreSafeExceptions(IEngineHost host, IHostTrace trace, Action action)
at Microsoft.Mashup.Evaluator.EvaluationHost.TryReportException(IHostTrace trace, IEngineHost engineHost, IMessageChannel channel, Exception exception)
at Microsoft.Mashup.Evaluator.EvaluationHost.ReportExceptions(IHostTrace trace, IEngineHost engineHost, IMessageChannel channel, Action action)
at Microsoft.Mashup.Evaluator.RemotePreviewValueSource.RunStub(IEngineHost engineHost, IMessageChannel channel, Func`1 getPreviewValueSource)
at Microsoft.Mashup.Evaluator.RemoteDocumentEvaluator.Service.<>c__DisplayClass12_1`1.<OnBeginGetResult>b__0()
at Microsoft.Mashup.Evaluator.EvaluationHost.ReportExceptions(IHostTrace trace, IEngineHost engineHost, IMessageChannel channel, Action action)
at Microsoft.Mashup.Evaluator.RemoteDocumentEvaluator.Service.OnBeginGetResult[T](IMessageChannel channel, BeginGetResultMessage message, Action`1 action)
at Microsoft.Mashup.Evaluator.RemoteDocumentEvaluator.Service.OnBeginGetPreviewValueSource(IMessageChannel channel, BeginGetPreviewValueSourceMessage message)
at Microsoft.Mashup.Evaluator.MessageHandlers.TryDispatch(IMessageChannel channel, Message message)
at Microsoft.Mashup.Evaluator.ChannelMessenger.ChannelMessageHandlers.TryDispatch(IMessageChannel channel, Message message)
at Microsoft.Mashup.Evaluator.MessageHandlers.Dispatch(IMessageChannel channel, Message message)
at Microsoft.Mashup.Evaluator.ChannelMessenger.OnMessageWithUnknownChannel(IMessageChannel baseChannel, MessageWithUnknownChannel messageWithUnknownChannel)
at Microsoft.Mashup.Evaluator.MessageHandlers.TryDispatch(IMessageChannel channel, Message message)
at Microsoft.Mashup.Evaluator.ChannelMessenger.ChannelMessageHandlers.TryDispatch(IMessageChannel channel, Message message)
at Microsoft.Mashup.Evaluator.MessageHandlers.Dispatch(IMessageChannel channel, Message message)
at Microsoft.Mashup.Evaluator.EvaluationHost.Run()
at Microsoft.Mashup.Container.EvaluationContainerMain.Run(Object args)
at Microsoft.Mashup.Evaluator.SafeThread2.<>c__DisplayClass9_0.<CreateAction>b__0(Object o)
at Microsoft.Mashup.Container.EvaluationContainerMain.SafeRun(String[] args)
at Microsoft.Mashup.Container.EvaluationContainerMain.Main(String[] args)
--- End of inner exception stack trace ---
at Microsoft.Mashup.Evaluator.EvaluationHost.OnException(IEngineHost engineHost, IMessageChannel channel, ExceptionMessage message)
at Microsoft.Mashup.Evaluator.MessageHandlers.TryDispatch(IMessageChannel channel, Message message)
at Microsoft.Mashup.Evaluator.MessageHandlers.Dispatch(IMessageChannel channel, Message message)
at Microsoft.Mashup.Evaluator.ChannelMessenger.ChannelMessageHandlers.TryDispatch(IMessageChannel channel, Message message)
at Microsoft.Mashup.Evaluator.MessageHandlers.Dispatch(IMessageChannel channel, Message message)
at Microsoft.Mashup.Evaluator.Interface.IMessageChannelExtensions.WaitFor[T](IMessageChannel channel)
at Microsoft.Mashup.Evaluator.RemotePreviewValueSource.PreviewValueSource.WaitFor(Func`1 condition, Boolean disposing)
at Microsoft.Mashup.Evaluator.RemotePreviewValueSource.PreviewValueSource.get_SmallValue()
at Microsoft.Mashup.Evaluator.Interface.TracingPreviewValueSource.get_SmallValue()
at Microsoft.Mashup.Host.Document.Analysis.PackageDocumentAnalysisInfo.PackagePartitionAnalysisInfo.SetPreviewValue(EvaluationResult2`1 result, Func`1 getStaleSince, Func`1 getSampled)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.86.727.0","ModuleName":"","Component":"Microsoft.Mashup.Engine1.Library.Odbc.Interop.OdbcStatementHandle","Error":"System.AccessViolationException","MethodDef":"GetColumnAttribute","ErrorOffset":""}

OS Version:
Microsoft Windows NT 10.0.19041.0 (x64 en-GB)

CLR Version:
4.7 or later [Release Number = 528372]

Peak Virtual Memory:
39.4 GB

Private Memory:
1.4 GB

Peak Working Set:
1.6 GB

IE Version:
11.572.19041.0

User ID:
dac4da50-e867-44bc-b699-a1156b77320f

Workbook Package Info:
1* - en-GB, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Model Default Mode:
Import

Model Version:
PowerBI_V3

Is Report V3 Models Enabled:
True

Enabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_NewWebTableInference
PBI_ImportTextByExample
PBI_qnaLiveConnect
PBI_v3ModelsPreview
PBI_dataSearchCuration
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_narrativeTextBox

Disabled Preview Features:
PBI_SpanishLinguisticsEnabled
PBI_JsonTableInference
PBI_ExcelTableInference
PBI_dynamicParameters

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
200%

Supported Services:
Power BI

Status: New
Comments
Community Support
Frequent Visitor

@v-chuncz-msft 

 

I've looked on the link but the suntico website is no longer active, do you have any other suggetions?