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SSO kerberos HANA error - Gateway's service account failed to impersonate the user

Hello Team,

 

We are getting problem within connections from BI Portal using our new installed gateway and Win SSO for currently logged users with error:

The on-premises data gateway's service account failed to impersonate the user.

 

Any idea here?

Going thru the all suggested post, but so far solution not found.

 

Thank you for support 

Michaela B

Status: Delivered
Comments
Moderator

Hi @MichaelaB

 

Please follow below documents to check if you miss any other steps: 

https://docs.microsoft.com/en-us/power-bi/service-gateway-sso-kerberos

https://docs.microsoft.com/en-us/power-bi/service-gateway-sso-kerberos-sap-hana

 

If the issue still occurs, please create a support ticket to get help. 

 

Support Ticket.gif

 

Best Regards,
Qiuyun Yu

Moderator
Status changed to: Delivered