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SSO kerberos HANA error - Gateway's service account failed to impersonate the user

Hello Team,


We are getting problem within connections from BI Portal using our new installed gateway and Win SSO for currently logged users with error:

The on-premises data gateway's service account failed to impersonate the user.


Any idea here?

Going thru the all suggested post, but so far solution not found.


Thank you for support 

Michaela B

Status: Delivered

Hi @MichaelaB


Please follow below documents to check if you miss any other steps:


If the issue still occurs, please create a support ticket to get help. 


Support Ticket.gif


Best Regards,
Qiuyun Yu

Status changed to: Delivered