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SFDC SSO login doesn't work in some cases

Hello, I am trying to get some data from SFDC and try to log in via SSO (I don't have other option).

When I click "Use Custom Domain" on the log in page and go forward, I get the following message:

Can't access this page
We don’t support this browser. Try opening this page in a supported browser.

It seems like PowerBI is using some old web technology in the background that my IT doesn't support anymore.

Is there a workaround?

Status: New

Hi @quesney


Please create a support ticket to let engineers look into the issue on your side. 


Support Ticket.gif


Best Regards,
Qiuyun Yu 

Occasional Visitor

I'd do that in the first place, but I don't have PowerBI Pro so I can't 😉

Frequent Visitor

Any Update on this?  I am experiencing the same problem.  Is it the browser that PBI calls to authenticate?  Can I choose which browser this is???



@quesney You can contact your IT and create a Office 365 ticket if possible:


@Dkost Please create a Power BI support as I suggested in my previous post. 


Best Regards,
Qiuyun Yu