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Reports aren't loaded in the service

Hello,

 

For the last our or so we're unable to open any reports (neither with imported data or DirectQuery). The screen shows "Almost done" and after about 5 minues - "Something went wrong". Location - West Europe.  

 

Image 9.jpg

Status: Needs Info
Comments
Frequent Visitor

https://powerbi.microsoft.com/en-us/support/ also acknowledges this issue

We have same issues since around 14:30 CET. 

Moderator

Hi @PowerJoost@PowerJoost,

 

The issue should be gone now. Please try again and let me know if reports work fine. 

 

Best Regards,
Qiuyun Yu

Established Member
Status changed to: Needs Info
 
Frequent Visitor

The issues are indeed gone. Thank you

Regular Visitor

I sitll have the issue- direct query datamodel. 

Moderator

Hi @idabergum,

 

Does issue only occurs for DirectQuery mode report? Could you verify if the report works fine in desktop? 

 

When you run the report in service, which error throws out? 

 

Best Regards,
Qiuyun Yu

Regular Visitor

Hi @v-qiuyu-msft,

 

The issue only occurs for Direct Query datasets. It works fine in Desktop. 

 

The error I get is: 

Capture.PNG

Moderator

Hi @idabergum,

 

Which data source do you get data from? If it's on-premise data source eg: SQL database, it requires on-premise data gateway. then you need to install on-premise data gateway and create a data source use the same connection information under data gateway, see: https://docs.microsoft.com/en-us/power-bi/service-gateway-enterprise-manage-sql

 

q4.PNG

 

 

Best Regards,
Qiuyun Yu

Regular Visitor

This is an azure sql db

Moderator

Hi @idabergum,

 

Please make sure credential is set correctly: 

q4.PNG

 

Best Regards,
Qiuyun Yu