Report Usage Metrics Not Updating Since Oct 2nd

[mstelloh85]

The Report Usage Metrics have not been updated since October 2nd, 2018 across all Power BI Reports that I manage.  Are there any known issues reported at this time or corrective actions that can be taken to resolve?

[mahimabedi]

Facing the same issue, no metrics after 10/7 also some users are missing. An ETA will be helpful.

[cmihiripenna]

I'm having the same issue.

no updates since 06/10/2018

[hftrc001]

I'm having the same issue across all reports - user metrics not updating since Oct 3rd.  When do we expect this issue to be resolved?

[MWinter225]

I opened a ticket with PBI and they said they are aware of the issue and are working to resolve it. Perfectly vague! 

[sharath459]

Its working again now. I see numbers for Oct 13th. 

[v-qiuyu-msft]

Hi all, 

I have created a separate CRI: 87880073 to request dedicated support from PG team. Will update here once I get any new information. 

If your issue is very urgent, I would suggest you create a support ticket to get faster help.  

Thank you for your understanding and support. 🙂

Best Regards,
Qiuyun Yu 

[tvav]

It seems to be working now.  I have Usage Statistics for PBI reports starting as of 10/14/2018.

Of course, no data or logs for 10/03 to 10/13.  I hope it does not happen again

Regards

[Anonymous]

I still don't have any stats after 10/3.  Do many of you have stats again beginning 10/13 or 10/14?

[Eric_at_ETN]

Same issue here.  Usage metrics haven't updated since 10/2/2018.

[v-qiuyu-msft]

Hi all, 

PG team are investigating this issue. You can keep an eye on the status of this issue in Support site: 

Best Regards,
Qiuyun Yu