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Refresh schedule failures

Recently we are continously facing this issue:

Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

 

{"error":{"code":"DM_GWPipeline_Gateway_TimeoutError","pbi.error":{"code":"DM_GWPipeline_Gateway_TimeoutError","parameters":{},"details":[],"exceptionCulprit":1}}}

 

I have changed timeout time in data gateway config file and reduced the data load but they all do not work.

 

Anyone has suggestions, please?

 

 

Status: New
Comments
miraglia
Advocate I

ok thanks. If you like we can setup a teamviewer session in order to help you. on my site there is at the bottom a button Start Teamviewer Support. It works withouth any installation. I should be available on Monday or Tuesday next week. 

Simranarora
Regular Visitor

Hi,

Has anyone got any solution yet? I'm  having the same error after trying multiple times and tried almost everything.

It would be great if anyone could help me out.

@yy_powerbi @miraglia 

miraglia
Advocate I

I can help you. Just download the support button on miraglia-bi.com a t the bottom. This Firday 5th March i am available Zurich timezone.

waleedfazal
New Member

Try deleting the oline dashboards (not reports) and refreshing subsequently.

 

Hopefully it will work.

Simranarora
Regular Visitor

@waleedfazal there are no dashboards yet. So, I guess that won't work.

Simranarora
Regular Visitor

@miraglia Any chance we can reschedule?

 

miraglia
Advocate I

I am available today... Just start the Teamviewer Support on my Website...... Download and run (withouth installation). miraglia-bi.com