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Refresh schedule failures

Recently we are continously facing this issue:

Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.




I have changed timeout time in data gateway config file and reduced the data load but they all do not work.


Anyone has suggestions, please?



Status: New
Frequent Visitor

Click on Schedule Refresh.... then on Gateway connection.... then if there is green Status then select the datasource you have used and then click on apply.... 


Then you should be able to refresh.

Under Schedule refresh you can enter up to 8 different times


Best regards

Regular Visitor


We are having the same problem for weeks.

Nothing helps.

Refresh takes too long, at the end we get the message: DM_GWPipeline_Gateway_TimeoutError.

Has anyone managed to overcome this?

Best regards




Frequent Visitor

Hi , try this:


  • Open Power BI Desktop
  • Open your PBIX-File
  • Go to File Options and Settings
  • Click Options
  • Go in the Section Current File --> Privacy
  • Click on Ingore the Privacy Level
  • Refresh whole model and Publish

Then retry the Refresh on the Web Service


Hope this helps

Regular Visitor

HI @miraglia ,

Thank you for suggestion but unfortunately it didn't help.

We are still facing the same issue...


Best regards. 


Frequent Visitor

What are the datasources? Do you have date or date / times in it?

Helper I

we had refresh failures to some data sources because apparently some sources have max API calls that can be made per day. 

Frequent Visitor

ok, than its clear..... eventually you can switch to another method which not goes through api calls... but this has to be handled through the data owner.