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Refresh fails, publish significantly slower than usual

Hello, - can't refresh in auto mode, manually or by refreshing on desktop and publishing the data model.


Basically unusable 😞 

Status: New
New Member
I am able to refresh in the desktop app, but not online

Update credentials in desktop app, removed datasource and reports from online app and republished from desktop app

Cleared browser caches and signed in from multiple browsers (IE, Chrome)
Attempted to update credentials online in dataset settings

Error recieved when refreshing:
Activity ID
Request ID457eac93-bf1a-ae72-014e-6bd0869ea0d8
Correlation IDece65df4-19f6-755f-0dc3-06396cbf4fbe
Status code400
TimeThu Jun 27 2019 08:57:10 GMT-0500 (Central Daylight Time)
Error when updating credentials:
Activity ID:b406695e-bace-45f4-9624-bd36f236015d
Request ID:63e7846a-8bd9-4722-ee4e-2e729c61dc60
Status code:400
Time:Thu Jun 27 2019 08:55:31 GMT-0500 (Central Daylight Time)
Cluster URI:
Community Support

Hi @Anonymous @shjordan , 


Please test again. If the issue still occurs, please open a support ticket to get dedicated support. 


Support Ticket.gif


Best Regards,
Qiuyun Yu