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MichalStepanek

Refresh Schedule Paused - no email notification received

Submitted by on ‎05-11-2020 03:45 AM

Hi all,

I'm aware of the feature described here https://docs.microsoft.com/en-us/power-bi/refresh-scheduled-refresh#scheduled-refresh that the scheduled refresh is automatically paused after 2 months of inactivity, but we are not getting any email notifications about that. I have a contact email listed in the schedule refresh settings like in the screenshot Screenshot from 2020-05-11 12:38:32.png
and I have no problem with receiving any other email notification (like "refresh failed" etc.). 

Thanks,

Michal

Status: New
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3 Comments (3 New)
Comments
v-qiuyu-msft
Community Support
Community Support
‎05-12-2020 12:22 AM

Hi @MichalStepanek, 

 

I would suggest you create a support ticket to get help. 

 

Support Ticket.gif

 

Best Regards,
Qiuyun Yu

MichalStepanek
Frequent Visitor
‎05-12-2020 01:45 AM

Thanks, I will try!

MichalStepanek
Frequent Visitor
‎05-12-2020 05:39 AM

I got a message that I have to use "alternative email" as described here: https://docs.microsoft.com/en-us/power-bi/admin/service-admin-alternate-email-address-for-power-bi. I have done so, we will see. However, it seems like a bug in PBI portal because all notifications (including "paused scheduled refresh") should be sent to the email address used in the Schedule refresh settings, right?

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