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Published Power BI report/dataset failing to refresh

Status: New
by WTarrasque Visitor on ‎11-16-2018 11:09 AM

Despite having no trouble refreshing a report when in Power BI Desktop, I am getting the following error with scheduled refreshes once the report is published:

ast refresh failed: Fri Nov 16 2018 09:08:55 GMT-0800 (Pacific Standard Time) 
The last refresh attempt failed because of an internal service error.
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Cluster URI:DF-MSIT-SCUS-redirect.analysis.windows.net
Activity ID:9d901569-5d35-417b-a53e-7d9ced7c7752
Request ID:63d9aa5a-39b0-48e5-b69a-f414c1388df7
Time:2018-11-16 17:08:55Z


The dataset is pulling from both AzureBlob & Web (Excel on a SharePoint using the Web connector). Different reports/datasets with the same sources and credentials are not having this issue.



by Moderator v-qiuyu-msft
on ‎11-19-2018 12:16 AM

Hi @WTarrasque,


Please download the pbix from Power BI service, open it in Power BI desktop, click on Refresh button, check if any error displays in report view or Query Editor. 


Best Regards,
Qiuyun Yu 

by WTarrasque Visitor
on ‎11-19-2018 06:04 PM

Hi Qiuyun,


Power BI desktop has no issue refreshing the report. It is only in the Power BI service the refresh is failing.


I downloaded the PBIX and it could refresh in Power BI Desktop.


How can we diagnose the problem in the service?

by Moderator v-qiuyu-msft
on ‎11-20-2018 12:02 AM

Hi @WTarrasque,


Please create a support ticket to get dedicated support. 


Support Ticket.gif


Best Regards,
Qiuyun Yu 

by WTarrasque Visitor
‎11-20-2018 10:57 AM - edited ‎11-20-2018 10:57 AM

Will do.


Separate problem that is very annoying. Every time I sign in on a page it redirects me somewhere else. I can't sign in on the page I'm on.


Is that an issue or a feature request?

by Moderator v-qiuyu-msft
on ‎11-27-2018 12:05 AM

Hi @WTarrasque,


Do you mean the Sign in button on support ticket page? 



As I tested, we needn't to click Sign In button. We just need to fill all required fields then click Submit Ticket. 


Best Regards,
Qiuyun Yu 



by maverick1981 Visitor
on ‎12-03-2018 05:44 AM

Unfortunately I have exactly the same issue. Do we have a solution for this?

by WTarrasque Visitor
on ‎12-03-2018 09:28 AM

Hi Maverick. The solution that worked for me was a workaround to republish the dataset & report with a different name, and then see if that refreshes.


It now works. I'm not sure why the first dataset won't refresh, but a different name (and therefore new dataset) does.

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