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Problem to launch Power BI

Hello Comunity
I need some help, Power Bi does not launch, this problem start one week ago, I re-install de app, but the problem persists.
any suggestion, idea, or trick, happens with all my clients in the company with Power bi Desktop.
Thank you all for the help
have a nice day...
here is the track

Feedback Type:
Frown (Error)

Error Message:
WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:

Stack Trace:
Microsoft.PowerBI.Client.Windows.WebView2.WebView2ProcessCrashException
en Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.OnWebViewProcessFailed(Object sender, CoreWebView2ProcessFailedEventArgs args)

Stack Trace Message:
WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:

Invocation Stack Trace:
en Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
en Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
en Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
en Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
en Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
en Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
en Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
en Microsoft.PowerBI.Client.Windows.MainWindow.Microsoft.PowerBI.Client.Windows.ICefBrowserHost.OnFatalError(Exception e, String knownErrorMessage, String knownErrorDetailsUrl)
en Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.OnWebViewProcessFailed(Object sender, CoreWebView2ProcessFailedEventArgs args)
en System.EventHandler`1.Invoke(Object sender, TEventArgs e)
en System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
en System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
en System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
en System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
en System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
en System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
en Microsoft.Mashup.Client.UI.Windows.DialogWindowBase.ShowModal(IWindowHandle windowHandle)
en Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__0(IWindowHandle owner)
en Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
en Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
en Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
en Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
en Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
en Microsoft.PowerBI.Client.Windows.MainWindow.Microsoft.PowerBI.Client.Windows.ICefBrowserHost.OnFatalError(Exception e, String knownErrorMessage, String knownErrorDetailsUrl)
en Microsoft.PowerBI.Client.Windows.MainForm.SetCefHost(ICefBrowserHost cefHost)
en Microsoft.PowerBI.Client.Windows.MainWindow..ctor(IPowerBIWindowServiceFactory windowServiceFactory, IEventAggregationService eventAggregationService, IFileOperationUIHandler fileOperationUIHandler, IFileManager fileManager, IFileMenuServicesProvider fileMenuServiceProvider, IQueryServicesProvider queryServicesProvider, IClientServicesProvider clientServicesProvider, IModelAuthoringRoutingService modelAuthoringRoutingService, IUIBlockingService uiBlockingService, IViewSelectionService viewSelectionService, IUpdateNotificationManager updateNotificationManager, IPowerBIStringProvider stringProvider, IPowerBITelemetryService telemetryService, ITypeNameProvider typeNameProvider, IUIHost uiHost, MainWindowParameters initializationParameters, FormulaHistoryManager formulaHistoryManager, IReportManager reportManager, IPowerBIServiceClient powerBIServiceClient, IAuthenticationManager authenticationManager, IAuthenticationUIHandler authenticationUIHandler, ICloudConfigurationManager cloudManager, ApplicationTracingHost applicationTracingHost, IFileHistoryManager fileHistoryManager, IBrowserFactory browserFactory, IPowerBISettings powerBISettings, IPowerBIConstants powerBIConstants, IAnalysisServicesLoadContextFactory analysisServicesLoadContextFactory, IApplicationCommands applicationCommands, IUISettings uiSettings, IFeatureSwitchManager featureSwitchManager, IFileDialogManager fileDialogManager, MainForm mainForm, ISystemEnvironment systemEnvironment)
en Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_1.<Main>b__2()
en Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
en Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
en Microsoft.PowerBI.Client.Program.Main(String[] args)


Browser Name:
DataExploreView

Browser Source:
https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm

Browser ExitCode:
-1073740760

Browser Crash Reason:
Unexpected

Browser Crash Kind:
RenderProcessExited

Browser Process Description:


PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.100.684.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper","Error":"Microsoft.PowerBI.Client.Windows.WebView2.WebView2ProcessCrashException - WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:","MethodDef":"OnWebViewProcessFailed","ErrorOffset":"125"}


Model Default Mode:
Empty

Model Version:
PowerBI_V1

Enabled Preview Features:
PBI_enableWebView2
PBI_sparklines

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_compositeModelsOverAS
PBI_dynamicParameters
PBI_enhancedTooltips
PQ_WebView2Connector
PBI_useModernFormatPane
PBI_scorecardVisual

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

PowerBINonFatalError_ErrorDescription:
WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:

PowerBIUserFeedbackServices_IsReported:
True

Formulas:


section Section1;

Status: Accepted

Similar issue has reported internally(Existing ICM:279388210).

Comments
v-cazheng-msft
Community Support
Status changed to: Accepted

Similar issue has reported internally(Existing ICM:279388210).

harsh806
New Member
rahulshevde
Microsoft

Hello,

Using the Environment variable workaround or the november version is a temporary workaround. We need to understand why this is happening. Can you please get in touch with me at rahulsh@microsoft.com. We need the traces i mentioned in earlier post to understnad what is going on. 

Thanks

Rahul 

NHar
New Member

Just started getting the same error this morning after my work laptop updated.

Olimpiusz
Regular Visitor

I have figured it out. Uninstall Microsoft Edge WebView2 Runtime application and issue is solved 🙂

rahulshevde
Microsoft

@Olimpiusz and @NHar 

ExitCode:-1073740760 in the expection in this post means something (mostly anti-virus or some company privilege management software is blocking WebView2). Uninstalling WebView2 or using the environment variable working around is a temporary solution. PowerBI desktop will soon be taking a required dependency on WebView2. 

Here is the link to the traces we need to understand what is blocking. https://docs.microsoft.com/en-us/power-bi/connect-data/desktop-error-launching-desktop#resolve-issue.... You can find the details under "Resolve issues related to WebView2".

Please share out the logs and traces with me at rahulsh@microsoft.com

Olimpiusz
Regular Visitor

I have bring back WebView2, than uninstalled unused Symantec Antyvir instance and still works fine so yes, it was sth with antyvir..