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Problem to launch Power BI

Hello Comunity
I need some help, Power Bi does not launch, this problem start one week ago, I re-install de app, but the problem persists.
any suggestion, idea, or trick, happens with all my clients in the company with Power bi Desktop.
Thank you all for the help
have a nice day...
here is the track

Feedback Type:
Frown (Error)

Error Message:
WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:

Stack Trace:
Microsoft.PowerBI.Client.Windows.WebView2.WebView2ProcessCrashException
en Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.OnWebViewProcessFailed(Object sender, CoreWebView2ProcessFailedEventArgs args)

Stack Trace Message:
WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:

Invocation Stack Trace:
en Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
en Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
en Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
en Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
en Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
en Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
en Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
en Microsoft.PowerBI.Client.Windows.MainWindow.Microsoft.PowerBI.Client.Windows.ICefBrowserHost.OnFatalError(Exception e, String knownErrorMessage, String knownErrorDetailsUrl)
en Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.OnWebViewProcessFailed(Object sender, CoreWebView2ProcessFailedEventArgs args)
en System.EventHandler`1.Invoke(Object sender, TEventArgs e)
en System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
en System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
en System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
en System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
en System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
en System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
en Microsoft.Mashup.Client.UI.Windows.DialogWindowBase.ShowModal(IWindowHandle windowHandle)
en Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__0(IWindowHandle owner)
en Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
en Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
en Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
en Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
en Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
en Microsoft.PowerBI.Client.Windows.MainWindow.Microsoft.PowerBI.Client.Windows.ICefBrowserHost.OnFatalError(Exception e, String knownErrorMessage, String knownErrorDetailsUrl)
en Microsoft.PowerBI.Client.Windows.MainForm.SetCefHost(ICefBrowserHost cefHost)
en Microsoft.PowerBI.Client.Windows.MainWindow..ctor(IPowerBIWindowServiceFactory windowServiceFactory, IEventAggregationService eventAggregationService, IFileOperationUIHandler fileOperationUIHandler, IFileManager fileManager, IFileMenuServicesProvider fileMenuServiceProvider, IQueryServicesProvider queryServicesProvider, IClientServicesProvider clientServicesProvider, IModelAuthoringRoutingService modelAuthoringRoutingService, IUIBlockingService uiBlockingService, IViewSelectionService viewSelectionService, IUpdateNotificationManager updateNotificationManager, IPowerBIStringProvider stringProvider, IPowerBITelemetryService telemetryService, ITypeNameProvider typeNameProvider, IUIHost uiHost, MainWindowParameters initializationParameters, FormulaHistoryManager formulaHistoryManager, IReportManager reportManager, IPowerBIServiceClient powerBIServiceClient, IAuthenticationManager authenticationManager, IAuthenticationUIHandler authenticationUIHandler, ICloudConfigurationManager cloudManager, ApplicationTracingHost applicationTracingHost, IFileHistoryManager fileHistoryManager, IBrowserFactory browserFactory, IPowerBISettings powerBISettings, IPowerBIConstants powerBIConstants, IAnalysisServicesLoadContextFactory analysisServicesLoadContextFactory, IApplicationCommands applicationCommands, IUISettings uiSettings, IFeatureSwitchManager featureSwitchManager, IFileDialogManager fileDialogManager, MainForm mainForm, ISystemEnvironment systemEnvironment)
en Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_1.<Main>b__2()
en Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
en Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
en Microsoft.PowerBI.Client.Program.Main(String[] args)


Browser Name:
DataExploreView

Browser Source:
https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm

Browser ExitCode:
-1073740760

Browser Crash Reason:
Unexpected

Browser Crash Kind:
RenderProcessExited

Browser Process Description:


PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.100.684.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper","Error":"Microsoft.PowerBI.Client.Windows.WebView2.WebView2ProcessCrashException - WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:","MethodDef":"OnWebViewProcessFailed","ErrorOffset":"125"}


Model Default Mode:
Empty

Model Version:
PowerBI_V1

Enabled Preview Features:
PBI_enableWebView2
PBI_sparklines

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_compositeModelsOverAS
PBI_dynamicParameters
PBI_enhancedTooltips
PQ_WebView2Connector
PBI_useModernFormatPane
PBI_scorecardVisual

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

PowerBINonFatalError_ErrorDescription:
WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:

PowerBIUserFeedbackServices_IsReported:
True

Formulas:


section Section1;

Status: Accepted

Similar issue has reported internally(Existing ICM:279388210).

Comments
v-cazheng-msft
Community Support
Status changed to: Investigating

Hi @alfredorhz 

 

May I know whether your issue is that you can’t launch Power BI Desktop no matter you directly click on the shortcut or try to open it with a pbix file? Are you using the latest version of Power BI Desktop(December 2021)? Did you get it from official Download Center?

May I know whether you have installed WebView2 on the machine that install the Power BI Desktop? If you haven’t install it, please obtain it by following our official blog. After that, reinstall this application. Thanks!

 

Best Regards,

Community Support Team _ Caiyun

alfredorhz
Frequent Visitor

HI, Team _ Caiyun

 

Thanks for the answer.
I try to open from the shortcut, .pbix file, even from the Microsoft Store, and the result is the same.
+uninstall the old version and re-install the last version.
+install the webview2 V96, the same result.
+uninstall and re-install the last Edge Version.
+Install the last cumulative update for windows 11(14 dic).

Nothing fixes the problem...
Greetings

 

unascimento
Frequent Visitor

Hi, i have same problem from @alfredorhz when try open power bi. 

 

alfredorhz
Frequent Visitor

To resolve this in a temporal solution, I uninstall the last version of power bi, and install the version of 24 August 2021, 2.96.901.0, and works perfectly!!!

 

 

v-cazheng-msft
Community Support
Status changed to: Delivered

Hi @alfredorhz @unascimento 

 

I got it. Please install previous version of Power BI Desktop as a workaround currently. And once there is a newly released Power BI Desktop, I’ll sync with you here. For how to get older version of Power BI Desktop, please refer Previous monthly updates to Power BI Desktop and Power BI service. Thanks.

 

Best Regards,

Community Support Team _ Caiyun

rahulshevde
Microsoft

Hello,

From looking at the exception, it is the WebView2 browser process which is crashing. We are working with the WebView2 team to figure out the cause for this but it would be nice to have some more information to help investigate. 
Would it be possible for you to provide the following - 

1 – the WebView2 crash dumps.
You will find them under: “C:\Users\<<UserAlias>>\AppData\Local\Microsoft\Power BI Desktop\WebView2\EBWebView\Crashpad\reports”
Or if you ran desktop as Admin, the under : “C:\Users\<<UserAlias>>\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\Crashpad\reports”
2 - your device Id -You can go to Windows -> settings -> system -> about and see the device id there.

You can send the information to me at rahulsh@microsoft.com
Workaround: 

To workaround this issue for now, you can go to File->Options and Settings -> Options -> Preview Features and disable the "Power BI Desktop Infrastructure Update" feature switch. That should stop using WebView2. 

Olimpiusz
Regular Visitor

Same problem here, Nov version works fine but December one crashes. Any news on that issue?

Bi2thelly
Helper I

Similar issue as well.

rahulshevde
Microsoft

The exit code above : -1073740760 indicates something blocking the WebView2 process rendered. Do you have any antivirus installed or any other program which could be blocking this? If so can you try adding PBIdesktop and msedgewebview2 process to the exemption list of the antivirus? Also can you please share the dump files for the WebView2 mentioned above and the CI events? 

 

1 – the WebView2 crash dumps.
You will find them under: “C:\Users\<<UserAlias>>\AppData\Local\Microsoft\Power BI Desktop\WebView2\EBWebView\Crashpad\reports”
Or if you ran desktop as Admin, the under : “C:\Users\<<UserAlias>>\AppData\Local\Microsoft\Power BI Desktop\WebView2Elevated\EBWebView\Crashpad\reports”

 

2 - CI events 

Click Windows key -> search Event Viewer OR
Run ‘eventvwr’ on elevated cmd prompt or powershell
-> go to “Applications and Services Logs” under Event Viewer
->  “Microsoft”

-> “Windows”

-> “CodeIntegrity”
Under CodeIntegrity, select operational, right click and select "Save all events as" and save the file. (.evtx)
For display information select "Display information for these languagues: English"


 

 

v-cazheng-msft
Community Support
Status changed to: Investigating

Issue needs further investigating.