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Problem importing content packs

Dear all, today I realized that all the content packs imported in my workspace had desappeared, plus when i try to import them again or any other content pack I get the following error:

 

 We couldn't import data from "content pack name".

 

make sure you're entering the information correctly.

 

It's only happening in this user profile, is it possible to have my profile corrupt? How can I repair it?

 

thank you very much

 

 

Status: Delivered
Comments
Moderator

Hi @ismaelumpierrez,

 

Would you please tell us the Power BI account which has issue? Which content pack do you want to import? Have you tried import other content packs? 

 

When you import the content pack, under the error message, there should be information like below. Please share it with us. 

 

Activity Id: 6c5b1448-4b4e-4b3d-81ab-f6017d4c00dd
Request Id: 9392bda0-0aa0-423b-a422-cf40c055bee4
Cluster Name: DF-MSIT-SCUS-redirect.analysis.windows.net

 

Best Regards,
Qiuyun Yu

Impactful Individual
Status changed to: Needs Info
 
Frequent Visitor

@v-qiuyu-msft, the error happens with all of the content packs in only one user profile

 

user is powerbi.admin@montesdelplata.com.uy,

I'm not receiving any information under the error message,

thanlk you very much for your answerCaptura.png

 

Moderator

Hi @ismaelumpierrez,

 

The issue seems to related to specific account. I would suggest you create a support ticket

 

Support Ticket.gif

 

Best Regards,
Qiuyun Yu

Impactful Individual
Status changed to: Delivered