Showing results for 
Search instead for 
Did you mean: 

Problem importing content packs

Dear all, today I realized that all the content packs imported in my workspace had desappeared, plus when i try to import them again or any other content pack I get the following error:


 We couldn't import data from "content pack name".


make sure you're entering the information correctly.


It's only happening in this user profile, is it possible to have my profile corrupt? How can I repair it?


thank you very much



Status: Delivered

Hi @ismaelumpierrez,


Would you please tell us the Power BI account which has issue? Which content pack do you want to import? Have you tried import other content packs? 


When you import the content pack, under the error message, there should be information like below. Please share it with us. 


Activity Id: 6c5b1448-4b4e-4b3d-81ab-f6017d4c00dd
Request Id: 9392bda0-0aa0-423b-a422-cf40c055bee4
Cluster Name:


Best Regards,
Qiuyun Yu

Impactful Individual
Status changed to: Needs Info
Frequent Visitor

@v-qiuyu-msft, the error happens with all of the content packs in only one user profile


user is,

I'm not receiving any information under the error message,

thanlk you very much for your answerCaptura.png



Hi @ismaelumpierrez,


The issue seems to related to specific account. I would suggest you create a support ticket


Support Ticket.gif


Best Regards,
Qiuyun Yu

Impactful Individual
Status changed to: Delivered