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Powerbi service doesn't load



We have a lot of employee who get this error message when trying to connect to powerbi service (screenshot):


We use google chrome as browser.


Could you fix this issue?


It seems to happen more and more.


Thank you!

Status: New
Resolver I

the link in the previous post was from another user yesterday.


This one is from me from just now:



Frequent Visitor

we also have same issue. Web Portal crashes every few minutes. Have several hundred users and start getting complaints.

Date and Time: 2021-02-27 01:36:00Z
Activity Id: e6bac96d-624f-420b-bf3b-e4640b3d52fd
Community Support



This issue usually goes away quickly. You may keep an eye on the Awareness.

Advocate II

The same thing is happening for us! It's been happening on and off for weeks.  Some days are worse than others particularly today.  What is causing this?

Resolver I
Advocate II

@vincent2369 Still happening for us too.  It's pretty embarassing when our executives tries to access the service and sees the owl and PBI error page.  For myself, after 5 failed attemptes I switch from Chrome to Microsoft Edge.  Then eventually later in the day, I can get to the service from Chrome.