PowerBI failed to create admin session for loading cluster information with CosmosDB

[VenkataMahesh]

PowerBI Refresh Schedules are failing due to error -

ODBC: ERROR [HY000] [MySQL][ODBC 1.4(a) Driver]error retrieving information from MongoDB: failed to create admin session for loading cluster information: unable to execute command: connection(xxxx.mongo.cosmos.azure.com:10255[-7]) unable to write wire message to network: write tcp x.x.x.x:35920->x.x.x.x:10255: write: broken pipe

Reached to Microsoft CosmosDB and they advised this issue is related to PowerBI. We are seeing this issue couple of times during Schedule Refreshes

Please suggest.

[v-robertq-msft]

Hi, 

If you want to get a solution for this kind of scheduled refresh problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

Thank you very much!

Best Regards,

Community Support Team _Robert Qin