PowerBI destop initializing model then not loading

[Jayadev]

PowerBI destop initializing model and stays without loading further.  Please help, too much frustrated seeing this issue

[Jayadev]

PowerBI Desktop Initializing Model..........not loading

[v-haibl-msft]

@Jayadev

Do you have lavasoft on your machine? If yes, please uninstall lavasoft dlls with the instructions below. Please follow both Step 1 & 2.

Step 1 Uninstall Lavasoft Web Companion http://www.lavasoft.com/mylavasoft/support/supportcenter/technicalproblems/faqs/how-to-uninstall-ada...

Step 2 Uninstall the LavasoftTcpService.dll after uninstalling Web Companion, please:
a. Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."
b. Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.
c. Restart the computer.
d. Delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll C:\WINDOWS\SysWOW64\LavasoftTcpService.dll
That should allow you to delete the file successfully.

Best Regards,
Herbert

[Jayadev]

I dont have Lavasoft on my laptop.

[v-haibl-msft]

@Jayadev

If Lavasoft is not the cause, I suggest you to create a support ticket at http://support.powerbi.com (see bottom of page).
If issue is resolved, you can share the solution here later to help others who have the same problem.

Best Regards,
Herbert

[rcojoe]

Support is for Pro users only.  Critical Bugs can only be reported in the community forum.