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PowerBI Government Pro account won't connect to data gateway or to OneDrive account

I have a government pro powerbi license. I'm trying to schedule auto-refresh for one of my reports. However, the PowerBI Service seems to be unable to connect to my onedrive account. When I try to Get Data and then choose OneDrive as my file location, nothing shows up. Furthermore, even though I've downloaded and signed into an On Premises Data Gateway, when I click "manage data gateways" in the PowerBI Service, I get a message that says "You don't have any data gateways." Please advise on how I can make auto-refresh work. Thank you. 

Status: Delivered
Comments
v-qiuyu-msft
Community Support

Hi @joshmwolff,

 

Regarding this issue, I would suggest you create a support ticket to get dedicated support. 

 

Support Ticket.gif

 

Best Regards,
Qiuyun Yu 

Vicky_Song
Impactful Individual
Status changed to: Delivered
 
thammer
Frequent Visitor

Did this get resolved?  I am having the same issue !

 

Tad Hammer

Midpeninsula Regional Open Space District.