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PowerBI Gateway update Issue

Hi 

 

When I am trying to update gateway with latest version getting the below errors.

 

I am in a blocked state now. Please advice me how to resolve this. Thanks in advance.pbi error.png

Status: New
Comments
Moderator

Hi @Hari,

 

Does the issue happen to on-premises data gateway? Would you please share the gateway log with us? 

 

Based on my research, the error could be caused by a missing or corrupt "c:\users\PBIEgwService" folder. Please run the on-premises data gateway service" (PBIEgwService) as other user eg: Local System Account to see if issue persists. 

 

Best Regards,
Qiuyun Yu