Power BI was unable to read the application metadata

[Anonymous]

Hi everyone. 

I have an issue since yesterday with the app.powerbi.com  : 

Something went wrong.
Please try again later.

TECHNICAL DETAILS
Power BI was unable to read the application metadata. Please check the Power BI service status in the below support page and try again later.

Date and Time: 2020-01-07 08:25:52Z

ActivityId: e8c0bc21-9605-431e-8b53-61876b38157b

Some elements :

- The issue stil present whatever the browser or dashboard I want to reach. 

- I updated my Chrome browser but no change.

- My colleagues in my team don't have this issue.

- I have acces to the other O365 applications like Sharpoint without problem.

Please Microsoft power BI spport team can you help ?

[dailiop]

Same issue for some users since yesterday.

[yoyodougo]

Checked with same user from yesterday based in East US.

They use Zscaler and the node connected to was 

Chicago

104.129.196.0/23

chi1.sme.zscaler.net

I had the user sign out of their Zscaler Desktop app and restart their browser and they are using the same Zscaler node again but they can now access powerbi page. 

At the same time I was connected to the other node and was able to connect. 

Chicago

165.225.56.0/22

chi1-2.sme.zscaler.net

I've not implemented any changes to our SSL inspection rules are recomended via this link.

https://powerbi.microsoft.com/en-us/support/#:~:text=Some%20customers%20using%20a%20zScaler,zScaler%...

Or, Zscaler had a issue  with just one of their nodes and they have just fixedd it today hence why i'm not getting staff based on the US west coast advising off the issue. 

[Idan_liniad]

in my case I have previously installed installed chrome extensiton which modified the browser headers.
when I removed it that have solved the issue. so check your extensions or try "incognito mode"

[Anonymous]

I also facing same issue even if i try other browsers. It worked after I closed Zscaler and relaunched browser.

[EROppenlander]

Hi,
I have the same issue right now. the support page connot be reached either

[segreral]

Good day Community.

In my organization we have some users with the same problem, any idea?

[Prashanth30]

Even I am facing the same issue  below is the error meassage & even I am unble to login to Power bi Desktop as well.

in desktop 

[JCouture]

Did anyone find out a fix for this? This is still an issue for me

[anshpb]

Does updating the Windows System solve the problem?