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Power BI not loading since upgrade

Feedback Type:
Frown (Error)

Error Message:
Could not load type 'System.Runtime.InteropServices.RuntimeInformation' from assembly 'mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089'.

Stack Trace:
System.TypeLoadException
at Microsoft.Web.WebView2.Core.CoreWebView2Environment.LoadWebView2LoaderDll()
at Microsoft.Web.WebView2.Core.CoreWebView2Environment.GetAvailableBrowserVersionString(String browserExecutableFolder)
at Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserFactory.IsRuntimeAvailable(String browserExecutableFolder)
at Microsoft.PowerBI.Client.Windows.Services.FeatureSwitchManager.RegisterPreviewFeatureSwitches()
at Microsoft.PowerBI.Client.Windows.Services.FeatureSwitchManager.RegisterKnownSwitches()
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

Stack Trace Message:
Could not load type 'System.Runtime.InteropServices.RuntimeInformation' from assembly 'mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089'.

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleExceptionsWithNestedTasks(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)


PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.96.1061.0","ModuleName":"Microsoft.Web.WebView2.Core.dll","Component":"Microsoft.Web.WebView2.Core.CoreWebView2Environment","Error":"System.TypeLoadException","MethodDef":"LoadWebView2LoaderDll","ErrorOffset":"-1"}

PowerBIUserFeedbackServices_IsReported:
True

 

I am not sure what this error refers to, but it shows up every time I launch PowerBi since the latest upgrade and I now can't even launch the app.. any help appreciated.

Status: Investigating
Comments
v-chuncz-msft
Community Support
Status changed to: Investigating