Power BI desktop keeps freezing

[Khalidc]

Hi, 

I am working on a report in Power BI Desktop which I have connected to the dataset on the service. The report keeps freezing a few times per day, it appears to happen when it loads visuals. When working on the dataset everything works fine and does not freeze (import), it only happens when working on a report connected to the dataset on the service. Happens on several reports and also using separate machines.

Below error appeared today.

Feedback Type:
Frown (Error)

Timestamp:
2022-01-19T08:40:08.9715090Z

Local Time:
2022-01-19T09:40:08.9715090+01:00

Session ID:
c33a2ac1-e483-445c-a65e-c1b7efe4be54

Release:
December 2021

Product Version:
2.100.1182.0 (21.12) (x64)

Stack Trace:
Microsoft.PowerBI.Client.Windows.MainWindow+AnalysisServicesCrashedAfterSuccessfulConnectionException
at Microsoft.PowerBI.Client.Windows.MainWindow.OnAnalysisServicesProcessExited(AnalysisServicesProcessExitedEventArgs e)
at Microsoft.Practices.Prism.PubSubEvents.EventSubscription`1.<>c__DisplayClass2.<GetExecutionStrategy>b__0(Object[] arguments)
at Microsoft.Practices.Prism.PubSubEvents.EventBase.InternalPublish(Object[] arguments)
at Microsoft.PowerBI.Client.Windows.Services.EventAggregationService.<>c__DisplayClass22_0`2.<PublishAndMarshalExceptions>b__0()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.<>c__DisplayClass2_1.<SendAndMarshalExceptions>b__0(Object null)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.Mashup.Host.Document.SynchronizationContextExtensions.SendAndMarshalExceptions(SynchronizationContext context, Action callback)
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.100.1182.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.MainWindow","Error":"Microsoft.PowerBI.Client.Windows.MainWindow+AnalysisServicesCrashedAfterSuccessfulConnectionException","MethodDef":"OnAnalysisServicesProcessExited","ErrorOffset":"38"}

OS Version:
Microsoft Windows NT 10.0.19044.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 528372]

Peak Virtual Memory:
54.6 GB

Private Memory:
1 GB

Peak Working Set:
1.15 GB

IE Version:
11.789.19041.0

User ID:
bc58c50f-0a0c-4412-bcea-1b7eb6badfe4

Workbook Package Info:
1* - en-NL, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

AS Live Connection:
True

Enabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_enhancedTooltips
PBI_enableWebView2
PBI_useModernFormatPane
PBI_sparklines
PBI_scorecardVisual

Disabled Preview Features:
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_compositeModelsOverAS
PBI_dynamicParameters
PQ_WebView2Connector

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

[v-robertq-msft]

Hi,

Have you turned on the “Power BI Desktop infrastructure update preview feature” in the desktop setting?

If so, a similar issue has been reported internally, so stay tuned.

Problem description: When trying to launch Power Bi Desktop, it throws a frown error when the Power BI Desktop infrastructure update preview feature is enabled but if we disable this feature PBI Desktop launches as expected.

ICM: 279388210

As a temporary workaround, I suggest you to go to the setting to turn off the option “Enable infrastructure update preview feature” to make this issue disappear:

I will update here once I get any information.

Thank you very much!

Best Regards,

Community Support Team _Robert Qin