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Power BI cloud is failing to get connection to Quickbooks Online

Status: Delivered
by i3D Occasional Visitor on ‎11-19-2016 01:57 AM

Hi

 

Using the Quickbooks online get data source is failing as of recently, once selecting Quickbooks online the message "Please hold on while we load a few things..." keeps spinning for ever with nothing happening.

The desktop connection works, and the a while ago the cloud connection was working.

 

Please advise.

 

Thanks

Status: Delivered
Comments
by v-haibl-msft Super Contributor
on ‎11-21-2016 01:53 AM

@i3D

 

Once I selecting QuickBooks online the message "Please hold on while we load a few things" will last about 40 seconds, and then I can get the dashboard displayed. Maybe you can try with a different browser.

 

Best Regards,

Herbert

by i3D Occasional Visitor
‎11-21-2016 03:33 AM - edited ‎11-21-2016 03:38 PM

Hi @v-haibl-msft

 

I tried waiting for 15 minutes (no joke) and still nothing!

 

I tried Chrome, FireFox, Safari, Edge on Mac, Windows 10 and Ubuntu!

 

Please advise.

 

Thanks

by v-haibl-msft Super Contributor
on ‎11-22-2016 12:13 AM

@i3D

 

I still cannot repro it locally. It seems that your issue is account or machine specific. You will need to create a support ticket at http://support.powerbi.com (see bottom of page).

 

Best Regards,

Herbert

by Vicky_Song Established Member
on ‎11-22-2016 05:44 PM
Status changed to: Delivered
 
by i3D Occasional Visitor
on ‎11-23-2016 02:09 AM

@v-haibl-msft Thanks mate, I've contacted support.

 

Cheers