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Power BI blank screen with pulsing logo

Occasionally users at our organization will attempt to login to and they will get a blank screen with a pulsing logo. When this happens we have tried having them clear their broswer settings and no luck. It turns out the only thing that fixes this issue is for the user to restart their computer which is disruptive to their work day. This issue occurs if they directly access or if they try a link directly into an app. Please send to the product group so that they can fix the underlying issue.




Status: Needs Info
Community Support

Hi @JamesBI,


Does the issue happen to all machine which has the same browser? Would you please try other browsers? What if you open a IE inprivate mode then access


Best Regards,
Qiuyun Yu 

Impactful Individual
Status changed to: Needs Info
Advocate III

Hi @Vicky_Song and @v-qiuyu-msft


Thanks for the info. Since I resolved the user via restart I will have to wait and try your suggestions next time a user reports the issue.