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Power BI Workspace - Onedrive connection non-functional (screen hangs)

Hi all,

We are currently experiencing issues after mapping a workspace to a onedrive folder for version control of the Power BI artifacts, the mapping of the onedrive folder (Team) itself goes just fine. We don't get to see the underlying storage from the Power BI Service, the screen hangs.

We checked all the permissions, I am a workspace admin (as well a Power BI Service admin) and I have permissions to the underlying onedrive folder e.g. Team. When we try to connect (upload a file) we can see the attached onedrive location:

Fenalytics_0-1663833353117.png


After clicking on the storage location I get a screen that keeps loading but doesn't give a result back. The strange thing is that a week ago the exact same functionality worked (chrome webbrowser, edge gives sames result) for me as an user.

For my collegeau it also didn't work last week. Now one week further it also stopped working for me, there are no changes in authorization of any kind on our behalf. Are there more people out here who are experiencing this issue? See below screenshot at the point where the screen hangs:

Fenalytics_1-1663833508651.png

 

Kind regards,

Ron Verhoeven


 

Status: Investigating

Hi @Fenalytics ,

 

I tried to reproduce your problem but did not have the same experience as you, it worked fine for me.

vcaitlynmstf_0-1663915314750.png

Is this problem only happening to you personally or are other users in the organization affected? Does the problem persist if you try again after changing a browser or clearing your browser cache?

 

Best Regards,
Community Support Team _ Caitlyn

 

Comments
v-caitlyn-mstf
Community Support
Status changed to: Investigating

Hi @Fenalytics ,

 

I tried to reproduce your problem but did not have the same experience as you, it worked fine for me.

vcaitlynmstf_0-1663915314750.png

Is this problem only happening to you personally or are other users in the organization affected? Does the problem persist if you try again after changing a browser or clearing your browser cache?

 

Best Regards,
Community Support Team _ Caitlyn

 

Fenalytics
Advocate II

My collegeau tested it on a new laptop today (same as cleared cache) but still the same result.. The strange thing is that it worked for me at first but after a week it stopped working..