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Power BI Service metadata inaccessible error

Hi,

I am facing an issue while loggin to my power bi account. The error I see when I enter "app.powerbi.com" in any browser is :

 

Something went wrong.
Please try again later.
TECHNICAL DETAILS
Power BI was unable to read the application metadata. Please check the Power BI service status in the below support page and try again later.
 
I was able to login to my service and workspaces till yesterday. Today i am facing this issue and many of my report users are also facing the same issue.
Status: New
Comments
Regular Visitor

Hello,

We disabled SSL inspection as suggested but power BI service is still not available.

Error message still the same with Metadata.

We are not using zScaler but Bluecoat.

Any help will be appreciate.

 

Regards,

S. Quiroga

Regular Visitor

You can find below the header information when getting the error message with Metadata. 

 

Request URL: https://app.powerbi.com/ErrorPage?code=0&errorType=AppMetadataInaccessible
Request Method: GET
Status Code: 500
Remote Address: 10.174.33.1:8080
Referrer Policy: no-referrer-when-downgrade
cache-control: private
content-length: 13949
content-type: text/html; charset=utf-8
date: Wed, 24 Jun 2020 14:05:56 GMT
server: Microsoft-IIS/10.0
status: 500
strict-transport-security: max-age=31536000; includeSubDomains
x-frame-options: deny
:authority: app.powerbi.com
:method: GET
:path: /ErrorPage?code=0&errorType=AppMetadataInaccessible
:scheme: https
accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8
accept-encoding: gzip, deflate, br
accept-language: en-US,en;q=0.9
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ClusterUri=d73a39db-6eda-495d-8000-7579f56d68b7=https://wabi-us-north-central-e-primary-redirect.analysis.windows.net/; ai_session=dVf1y|1593007556836.915|1593007556836.915
referer: https://app.powerbi.com/groups/me/apps/959d5a16-fcf2-43bc-8f9a-a0ec4687fe44/reports/607940ef-ba0e-4e...
upgrade-insecure-requests: 1
user-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.109 Safari/537.36
code: 0
errorType: AppMetadataInaccessible

Advocate I

Hi All,

 

We are able to login to service portal after updating the policy of ZScaler to allow power bi site API calls.

 

 

Regular Visitor

Same issue here. trying to setup enterprise gateway and configuration failed. 

unable to reach metadata. we are not using zscalar and firewall team not seeing any blocking.

created support ticket as well!

 

anyone found resolution

Helper I

I'm having the same issue

New Member

I am having the same issue, with no consistent way to replicate it.