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mycwidms

Power BI Service Not Loading This Morning for Us

Submitted by Advocate II on ‎01-25-2022 05:40 AM

https://app.powerbi.com/admin-portal

or https://app.powerbi.com not loading.

 

1.png

Please advise

Status: Delivered

Update:

In North Central US, it has been fixed now, please check it again.

 

Best Regards,
Community Support Team _ Yingjie Li

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24 Comments (24 New)
Comments
mycwidms
Advocate II
Advocate II
‎01-25-2022 06:32 AM

Thanks @TiemenHarms, that explains an error message I got when report failed to refresh: Cluster Name: WABI-WEST-EUROPE-B-PRIMARY-redirect.analysis.windows.net

mycwidms
Advocate II
Advocate II
‎01-25-2022 06:33 AM

Looks like might be back online

jennratten
Super User
Super User
‎01-25-2022 06:51 AM

We are experiencing the same - in North Central US.  We also have not had any recent changes.  Reports will not load in the service using a web browser, via mobile app, embedded reports in other locations will not load and we are unable to publish reports to the service.

Anonymous
Not applicable
‎01-25-2022 06:53 AM

Did anyone raise a support ticket with MS? 

jennratten
Super User
Super User
‎01-25-2022 06:59 AM

Yes, it is a known issue know.

PowerBiEno
New Member
‎01-25-2022 07:53 AM

Hi All, I have the same problem, we tested it in Italy and France. Please, could you give me a number (or email) to contact the Support Microsoft ?

SimonNoer
Regular Visitor
‎01-25-2022 07:56 AM

@PowerBiEno It's affecting the entire Europe B cluster. So I don't think you can get any higher level alert at Microsoft support than this.

CRDover
Frequent Visitor
‎01-25-2022 08:42 AM

We have been having the same issue. I thought it was an OS update yesterday but it seems to be going on today for those that updated and those that didn't. We are in East Coast US

fanato
Advocate I
Advocate I
‎01-25-2022 12:44 PM

Same error here, since yesterday, intermitently:

Something went wrong.
Please try again later.
TECHNICAL DETAILS
Power BI was unable to read the application metadata. Please check the Power BI service status in the below support page and try again later.
Date and Time: 2022-01-25 20:42:11Z
Activity Id: 761aa80a-6497-4bc8-a504-ac1787d390d2
Request Id: dcb64a6e-6893-4518-8e96-5aa2e9bbb9d
v-yingjl
Community Support
Community Support
‎01-25-2022 06:14 PM
Status changed to: Investigating

Currently it seems fine on the support page as far as I know:

vyingjl_0-1643163043798.png

Please check whether it was a temporary issue and has been fixed. Or you can try to clear the broswer cache and use incognito mode to sign in Power BI Service.

 

If it still has the same issue, please consider providing the cluster like West Europe B, North Central US etc..

 

In addition, if you want to create a support ticket to contact MS fast help, you can create it at the end of the support web page:

vyingjl_1-1643163245659.png

 

Best Regards,
Community Support Team _ Yingjie Li

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