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Power BI Service - Export to PDF - Custom page sizes no longer scale to fit page

Steps to reproduce:

1. In Power BI Desktop set page size to custom, e.g. 698 x 1026 (approximately A4 paper size, which isn't available in Power BI). No background.

2. Publish to Power BI Service

3. Open report in Power BI Service

4. Select Export to PDF


Expected behaviour:

Rendering engine scales the report to page. 


Result in previous version of Power BI service:

As expected.


Result in current version of Power BI service:

Report does not scale. Only a small part of the report is visible on the PDF page. Scrollbars are applied to the PDF (!?).

One workaround is to change the page size to "Letter" size, but this is not quite the same as A4, which is the standard for my organisation's country.


It also works fine in Power BI Desktop.


Status: Accepted

Hi @dh1


I tested on my side follow your steps but not able to reproduce the issue. Please test again to see if the same issue occurs. 




Best Regards,
Qiuyun Yu 

New Member

Hi @v-qiuyu-msft ,


I have a similar issue.


Custom page size: 1280 * 1804 pixels


Only first page of the report is custom, the other are not bu are hidden in the report.


Choosing include or exclude hidden pages do not change anything: first page is truncated. When the hidden pages are included the first page is truncated but the other are fine.


The pdf were produced correctly before. The issue only happened recently. This is breaking one of our process.

Frequent Visitor

I too am experiencing an issue identical to this

Frequent Visitor

This is stlil occurring and no response to my post 19th September - is this being investigated as an issue please?  @v-qiuyu-msft 

dh1 Frequent Visitor
Frequent Visitor

The workaround for this is to enter Edit mode for the report and set the View for EACH PAGE of the report to "Fit to Page". Then save the report. 


This is ridiculous.


CC: @ijheyburn

Frequent Visitor

Hi @dh1 


This doesn't resolve my issue and I've demonstrated that with their support team who have escalated it to the product team (6 days ago).


Export to pdf from the service even now includes hidden tooltip pages.


This is clearly an issue only precipitated by recent changes to the PowerBI service in the last 6 weeks as no similar issues previously 


Hi all, 


The same issue has been reported internally: CRI 150092384. PG team are investigating further to find root cause, will update here once the ETA is available. 


Best Regards,
Qiuyun Yu

Status changed to: Accepted

Hi all, 


Fix to be in PROD would be 15th November.


Best Regards,
Qiuyun Yu

Frequent Visitor

Thank you, I'll keep an eye out around then to see if the deployed fix has the desired affect

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