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Power BI Pro Licensing issue

Submitted by Anonymous on ‎07-02-2019 01:02 PM

I have assigned Power BI Pro license from organization under my O365 account.

Power BI PRO License.pngHowever, when I get into Power BI service, I am still in Free User mode, not PRO User mode. 

Power BI Free User.png

Is there anything else that my IT department from my organization / me  need to do?

Cany one help? 

Status: New
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4 Comments (4 New)
Comments
v-chuncz-msft
Community Support
Community Support
‎07-04-2019 02:28 AM

@Anonymous 

 

I can not reproduce the issue. Try Ctrl+F5 to refresh the cache.

Anonymous
Not applicable
‎07-05-2019 07:26 AM

Hi, still doesn't work. @v-chuncz-msft 

Anonymous
Not applicable
‎07-05-2019 07:30 AM

Do i need to cancel my Free license , in order to use Pro? @v-chuncz-msft 

Anonymous
Not applicable
‎07-08-2019 10:36 AM

Solved with help of Microsoft customer support. The reason is the PRO license is expried.  After reactivated it , it 's working fine. 

The improvement we can do here is to indicate the license status in O365 account, otherwise it is hard to see what happened here. 

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