Power BI Embedded Reports not Loading

[donquijote]

In the last two days we are experiencing intermitent issues in which Power BI Embedded reports are not loading at all.

The reports are embedded on a web app using "app owns data" workflow via Master Account.

The server logs show 500 errors on calls to api.powerbi.com such as:

https://api.powerbi.com/v1.0/myorg/my_Group_Id_Here/datasets/my_DataSet_Id_Here

Nothing significant has changed on our side.

Is anyone experiencing similar 500 error on Power BI Embedded?

Any advise most appreciated

[v-qiuyu-msft]

Hi @donquijote, 

I would suggest you test again, if the issue still occurs, I would suggest you create a support ticket to get dedicated support. 

Best Regards,
Qiuyun Yu

[donquijote]

Hi @v-qiuyu-msft 

The issue persists.

I created a support case: 119052922001749

I created this case on Wednesday and I would have expected a response by now!

I was able to reproduce the issue by testing my request on:

https://docs.microsoft.com/en-us/rest/api/power-bi/datasets/getdatasetingroup#code-try-0

The request is producing 500 when it should normally work.

[donquijote]

I am experiencing temporary 500 errors when calling the Power BI Rest API. Specially on the "Datasets - Get Dataset In Group" endpoint.

I was able to reproduce the 500 error directly on:

https://docs.microsoft.com/en-us/rest/api/power-bi/datasets/getdatasetingroup

The error seems temporary with multiple calls to different groups - datasets producing the same error around the same time while the same calls work normally (returning 200) after a few minutes.

This is a relatively recent issue. These calls used to work normally after these issues started in the last few days.

I use this call because is part of the Power BI embedded flow described on documentation sample and uses as well in the sample app.

In case it helps I use the App Owns Data workflow with Master Account.

Are these type of server side errors a known behavior or the Power BI Rest API ? If so, is there any recommended practice to handle them on Power BI embedded applications ?

[v-qiuyu-msft]

Hi @donquijote, 

I see the ticket owner already contacted you about this issue. If you have any questions, please ask for help from the ticket owner. 

Best Regards,
Qiuyun Yu