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PVO3

Power BI Desktop freezes 10 times a day

Submitted by Impactful Individual on ‎12-28-2021 05:50 AM

Hi all,

 

I'll try to explain the issue I'm having. 

Power BI runs fine, until a random moment. Perhapse I change something in a visual or a measure, but then all my visuals start to refresh and in 90% of the time they don't recover at all and Power BI simply freezes. Sometimes I even have to do a hard reboot. The changes I'm making are very small.

 

I sometimes I have the idea it has something to do with IntelliSense and/or Microsoft Edge Webview2. Yesterday I was typing a DAX syntax and by pressing tab, it took the suggested function. Every single time I did this, Power BI desktop frooze. Also, sometimes it generates multiple Webview2 processen (screenshot). 

 

It's pretty much impossible to work at the moment. Using the most recent PBI December 2021 desktop update.

Is there a fix for this?

Webview.PNG

Status: Accepted

Hi All,

According to my research, a similar issue has been reported internally, so stay tuned. ICM: 279388210

 

In the latest update of this ICM, the engineers have found the issue is related to the WebView2 browser crashing and are working to find the root cause of this issue.

 

I will update here once I get any information.

 

But if you want to get a solution for this kind of desktop problem based on your specific situation as soon as possible, I suggest you to open a support ticket to get the direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

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122 Comments (122 New)
Comments
brian-polaris
Regular Visitor
‎06-10-2022 12:04 PM

@v-robertq-msft @PVO3 I just installed the June 2022 Update and the Infrastructure Update was re-enabled (I'd previously disabled it) and I experienced the same issue with Power BI hanging and being completely unresponsive. After disabling, I'm able to perform the same operation without an issue.

 

I really love Power BI as a product and your team is great but please stop enabling this by default until the issue is fully resolved! I've lost literal weeks of billable time because of this bug. I'm even willing to send trace logs or do a remote session with your team to help troubleshoot. 

fhendric
Regular Visitor
‎07-15-2022 11:09 AM

 

At least they were able to develop a new adapted error message.... 😅

 

2022-07-15_14-04-41.jpg

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