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Power BI Desktop App Not Opening

If I try opening the desktop app, nothing happens.

If I try "Run as Administrator", then after double-clicking on the app icon, the Power BI Desktop banner appears and shows "initalizing model". After about 2 minutes, it shows the following error:

 

Unexpected Error

We're sorry, a problem occurred while rendering this report and the application must close.

 

Details are as follows:

 

Feedback Type:
Frown (Error)

Timestamp:
2019-09-16T17:27:07.7389572Z

Local Time:
2019-09-16T13:27:07.7389572-04:00

Session ID:
a5ac760a-3d8b-45e7-923c-b6f7913ac05e

Release:
September 2019

Product Version:
2.73.5586.661 (19.09) (x64)

Error Message:
We’re sorry, a problem occurred while rendering this report and the application must close.

OS Version:
Microsoft Windows NT 10.0.18362.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 528040]

Peak Virtual Memory:
37.7 GB

Private Memory:
240 MB

Peak Working Set:
375 MB

IE Version:
11.295.18362.0

User ID:
a82da101-51ee-44f0-af09-47bfba92af1c

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Model Default Mode:
Empty

Snapshot Trace Logs:
C:\Users\sebastian.shane\Microsoft\Power BI Desktop Store App\FrownSnapShot1759294151.zip

Performance Trace Logs:
C:\Users\sebastian.shane\Microsoft\Power BI Desktop Store App\PerformanceTraces.zip

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_NewWebTableInference
PBI_showIncrementalRefreshPolicy
PBI_qnaLiveConnect
PBI_userFavoriteResourcePackagesEnabled
PBI_tenantOutOfBoxVisualsEnabled
PBI_personalVisualizationPaneEnabled

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

Formulas:


section Section1;

 

Status: New
Comments
Community Support Team

@sshanetfs ,

 

I would suggest you create a support ticket here.

 

Regards,

Jimmy Tao