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POWER BI Desktop doesn't start after upgarde latest version

Hello All,

 

After upgrade following message apperars and PBI desktop doesn't start.

 

Feedback Type:
Frown (Error)

Error Message:
WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:

Stack Trace:
Microsoft.PowerBI.Client.Windows.WebView2.WebView2ProcessCrashException
at Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.OnWebViewProcessFailed(Object sender, CoreWebView2ProcessFailedEventArgs args)

Stack Trace Message:
WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:

Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.MainWindow.Microsoft.PowerBI.Client.Windows.ICefBrowserHost.OnFatalError(Exception e, String knownErrorMessage, String knownErrorDetailsUrl)
at Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.OnWebViewProcessFailed(Object sender, CoreWebView2ProcessFailedEventArgs args)
at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.UI.Windows.DialogWindowBase.ShowModal(IWindowHandle windowHandle)
at Microsoft.Mashup.Client.UI.Shared.WebDialogs.WebDialog.<>n__0(IWindowHandle owner)
at Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass15_0.<HandleException>b__0()
at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.Utilities.UIBlockingAwareExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.MainWindow.Microsoft.PowerBI.Client.Windows.ICefBrowserHost.OnFatalError(Exception e, String knownErrorMessage, String knownErrorDetailsUrl)
at Microsoft.PowerBI.Client.Windows.MainForm.SetCefHost(ICefBrowserHost cefHost)
at Microsoft.PowerBI.Client.Windows.MainWindow..ctor(IPowerBIWindowServiceFactory windowServiceFactory, IEventAggregationService eventAggregationService, IFileOperationUIHandler fileOperationUIHandler, IFileManager fileManager, IFileMenuServicesProvider fileMenuServiceProvider, IQueryServicesProvider queryServicesProvider, IClientServicesProvider clientServicesProvider, IModelAuthoringRoutingService modelAuthoringRoutingService, IUIBlockingService uiBlockingService, IViewSelectionService viewSelectionService, IUpdateNotificationManager updateNotificationManager, IPowerBIStringProvider stringProvider, IPowerBITelemetryService telemetryService, ITypeNameProvider typeNameProvider, IUIHost uiHost, MainWindowParameters initializationParameters, FormulaHistoryManager formulaHistoryManager, IReportManager reportManager, IPowerBIServiceClient powerBIServiceClient, IAuthenticationManager authenticationManager, IAuthenticationUIHandler authenticationUIHandler, ICloudConfigurationManager cloudManager, ApplicationTracingHost applicationTracingHost, IFileHistoryManager fileHistoryManager, IBrowserFactory browserFactory, IPowerBISettings powerBISettings, IPowerBIConstants powerBIConstants, IAnalysisServicesLoadContextFactory analysisServicesLoadContextFactory, IApplicationCommands applicationCommands, IUISettings uiSettings, IFeatureSwitchManager featureSwitchManager, IFileDialogManager fileDialogManager, MainForm mainForm, ISystemEnvironment systemEnvironment)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass4_1.<Main>b__2()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)


Browser Name:
DataExploreView

Browser Source:
https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm

Browser ExitCode:
-1073740760

Browser Crash Reason:
Unexpected

Browser Crash Kind:
RenderProcessExited

Browser Process Description:


PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.100.684.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper","Error":"Microsoft.PowerBI.Client.Windows.WebView2.WebView2ProcessCrashException - WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:","MethodDef":"OnWebViewProcessFailed","ErrorOffset":"125"}

Snapshot Trace Logs:
C:\Users\S6876\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShotdf92a234-e250-46a5-817e-1b47abf151d8.zip

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Performance Trace Logs:
C:\Users\S6876\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Enabled Preview Features:
PBI_enableWebView2
PBI_sparklines

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_compositeModelsOverAS
PBI_dynamicParameters
PBI_enhancedTooltips
PQ_WebView2Connector
PBI_useModernFormatPane
PBI_scorecardVisual

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

PowerBINonFatalError_ErrorDescription:
WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:

PowerBIUserFeedbackServices_IsReported:
True

Formulas:


section Section1;

Status: Accepted

Hi All,

According to my research, a similar issue has been reported internally, so stay tuned. ICM: 279388210

 

In the latest update of this ICM, the engineers have found the issue is related to the WebView2 browser crashing and are working to find the root cause of this issue.

 

I will update here once I get any information.

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

Comments
swisdom
Helper I

I'm having the same issue!

Vazh27
Frequent Visitor

Having the same issue!

GunnerJ
Helper V

@bhimo @Vazh27 @swisdom 

Does everyone here get a grey screen with no ability to interact with the report?

JeffPort
Regular Visitor

Same issue

 

Update...I removed PowerBI desktop and reinstalled using the new version which did not work either.

gpielow
Regular Visitor

Same issue as well.  @JeffPort - I did the same and still errored.  Luckily I found the October release in my downloads and that version is working.  

swisdom
Helper I

Same @gpielow - Uninstalled the program then downloaded the November version which seems to be working. Following this thread still for a fix from Microsoft.

Link to previous versions <- Previous version can be downloaded here.

alfredorhz
Regular Visitor
v-robertq-msft
Community Support
Status changed to: Investigating

Hi,

According to my test, I can normally open the latest version of the Power BI desktop:

vrobertqmsft_0-1640141332567.png

 

If you want to get a solution for this kind of starting problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

anand2210
New Member

Same issue. Following...

bhimo
New Member

Hi,

 

Is submiting a support ticket feature only offered if you have a paid subscription?