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PDF Export not rendering certified Visuals in PBI Service ONLY

All certified custom visuals are rendering blank in PDF export today - usually works fine!

Also, same export when using Power BI Desktop is absolutely fine and as it should be...

Service:                                    Desktop:

Desktop-Render.PNGService-Render.PNG

Status: New
Comments
jujuparobi
Regular Visitor

I am experiencing the same thing. All certified visuals are not rendering when exported to powerpoint or pdf from web services. There are also some native visuals, such as the KPI visual, that appear different in Desktop than web services

v-qiuyu-msft
Community Support

Hi all, 

 

May I know the exact custom visuals name in your report? 

 

I tested with Sankey Chart and Radar Chart, both of them show the same result in exported PDF and PowerPoint as in service. Please test with our sample report on your side to see if the same issue occurs. 

 

r2.PNGr1.PNG

 

@jujuparobi  I guess you are talking about the KPI goal font issue, right? You can refer to this same thread: https://community.powerbi.com/t5/Issues/KPI-goal-font-size-is-suddenly-bigger-than-usual/idi-p/85601...

 

Best Regards,
Qiuyun Yu

cj1905
Advocate II

Hi @v-qiuyu-msft 

When you have tested this you have used custom visuals published and created by Microsoft Corporation, not third-party organisations.

I am using visuals by MAQ Software, Klaus Birringer et al.

 

I suggest you try it with a custom visual that has not been produced by Microsoft please

jujuparobi
Regular Visitor

Hi @v-qiuyu-msft 

 

I used Okviz visuals in my report. Specifically, the bullet chart and the card with states visuals by OKVIZ. I am also using a live connection to a cube in analysis services. As stated by @cj1905 , please try using custom visuals not produced by Microsoft.  

 

Regarding the KPI I am referring to the goal font issue. But my issue is not the size, it is the color. In the power bi desktop, the goal font is white. In power bi services the goal font is grey. Please see below for examples. 

 

DesktopDesktopServiceService

 
 
 
cj1905
Advocate II

@jgrace-msft 

@v-qiuyu-msft 

@v-yuta-msft 

@ anyone from Microsoft is this being investigated as I need to feed back to my director as to when this will be resolved.

Just spent two weeks perfecting this report for pdf export for this issue to appear the day it was due to go live in production!

v-qiuyu-msft
Community Support

Hi all, 

 

You can keep an eye on the same issue listed in Support site: 

 

q1.PNG

 

@jujuparobi Regarding the KPI issue, please post a new thread with details. Thanks. 

 

Best Regards,
Qiuyun Yu 

E__
Helper II
Helper II

@v-qiuyu-msft 

@cj1905 

 

Was this issue solved for you? I am now experiencing the same issue, using an OKVIZ bullet chart. When exporting through PBI Desktop, there is no issue, but when exporting through the service, I get the error message saying the visual doesn't support PDF export, while it is a certified visual.

 

Best,

Eva

jujuparobi
Regular Visitor

It worked after a patch for the fix was issued late decemeber. I am currently not having any issues with it. @E__ 

E__
Helper II
Helper II

@jujuparobi @v-qiuyu-msft 

 

Is it possible that the patch isn't deployed to all regions at the same time? We're still having the same issue.

jujuparobi
Regular Visitor

@E__ I am not sure.  I will deferr to a microsoft representative for that answer.