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PBI Service | Slow Load Times & Blank Output After Scheduled Refresh

Hi all


Not sure if anyone else is still experiencing this but we are still having issues with refreshing datasets and loading in reports on PBI Service.


Not sure if it's still related to CRI 128176204? I know the status page mentiones there are no issues and all was fixed but from what we can tell it is also not a problem on our end.


Specific examples of encountered errors are:

- loading in homepage, apps, reports take over 10 min;

- scheduled refreshes via gateway end up in (blank) reports;

- visuals such as heatmaps are not loading in when loading the report.


For what it's worth we are using the services located in northern europe and issues have been ongoing since Tuesday Jun18.


Thanks in advance


Status: Delivered

Hi @Mvanruys


Please test again. If the issue still occurs, please create a support ticket to get dedicated support. 


Support Ticket.gif


Best Regards,
Qiuyun Yu 

Status changed to: Delivered