PBI Desktop UI Not Responding

Status: Needs Info
by heldermattos Visitor on ‎02-04-2019 03:32 AM

Hello everyone,

 

I've been facing the same problem that other in the thread referenced below with the October and November (current) version of PBI Desktop. Currently my setup uses the x64 version over Window 10. It's quite annoying that no answer can be obtained in order to solve this.

 

The error pratically blocks the usage of internal context windows (such as file recover, save, add sources, etc...) and also crashes query editor leading to possible data loss due to force close required.

 

The error is intermittent and annoying, requiring to close Power BI without guarantee of results. It occurs on most popup windows in the application and also crashes the opening of Power BI Query Editor (application hangs with 30~processor usage and no response from UI).

 

Some small tricks works sometimes to help getting the bug to disappear, like retrying or alt+tab. But usually it is solved only for that occasion and by the next click the bug reappears.

 

I've also tried wiping out application cache without success.

 

This issue is also referenced in the thread: https://community.powerbi.com/t5/Desktop/Bug-in-PowerBi-Screen-dislocation/m-p/354864#M159782

 

Another example Get Data window:

Status: Needs Info
Comments
by Moderator v-yuezhe-msft
on ‎02-06-2019 12:20 AM

 @heldermattos,

I am unable to reproduce this issue on my side, could you please run Windows update and check if the issue is solved?


Regards,
Lydia

by Moderator v-yuezhe-msft
on ‎02-06-2019 12:21 AM
Status changed to: Needs Info
 
by heldermattos Visitor
on ‎02-11-2019 01:23 AM

Hello Lydia,

 

I've updated Windows 10 to last version and this fixed the boxes display glitch (UI Problem). This seems to have reduced the frequency that the process stops responding but the issue is not completely fixed.

 

I experience the same random freezing apparently during two specifics tasks :

Measures updating

Autosave

 

The app stops responding with the progress bar pop-up open as you can see in the following SS, and the processor keeps running.

 

PBIDesktop_2019-02-11_10-06-52.pngperfmon_2019-02-06_11-00-59.pngTaskmgr_2019-02-11_10-07-49.png

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