We're having an issue with some users not being able to view reports that they have access to. Other users have the same access rights, and cna view the report fine, but they can't. Also, we've checked and they all have PRO licenses. Below is the error that we get when the user tries to access the report:
What could be the issue here? This user is on a Premium per User trial that is expiring, but as mentioned, they do have a Pro license that is active.