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One or more users were not found within your organization

I'm trying to grant a user rights to use a data source in our Data Gateway, however whenever I do I keep getting the following:

 

One or more users were not found within your organization. Please remove those users and try again.
Please try again later or contact support. If you contact support, please provide these details.

Activity IDa4a0dc61-6568-4890-bafa-eb2676db8726
Request ID296799a3-c76e-0a3e-fb34-7016cfb90325
Correlation IDee5b5ced-a467-cded-3d6b-db035a7aad34
Status code400
ecsCorrelationIda4a0dc61-6568-4890-bafa-eb2676db8726
TimeTue Jul 24 2018 09:21:32 GMT-0500 (Central Daylight Time)
Version13.0.6064.124
 
The user is definitely in our domain, and I have verified that they have an E5 license to use Pro-level features.  I have tested sharing the report with the user, and that worked.  I have tested adding in some of his peers, and that worked.  I can not find any good reason as to why I cannot grant him access in the Data Gateway.
 
Status: New
Comments
v-yuezhe-msft
Employee

@megmation,

Please track this operation using fiddler and share the  fiddler trace log here.

Regards,
Lydia

megmation
Regular Visitor

I have posted the SAZ file here for review.

v-yuezhe-msft
Employee

@megmation,

Could you please check if the following process works?

Add the accounts that you need by creating a Windows AD group and add that group under data source.

Regards,
Lydia